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**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VUMC IT Data Operations Center

Job Summary:

The Lead Computer Operations Specialist serves as the primary point of contact during their scheduled shift within our 24x7 IT Operations Center. This role is pivotal in training team members, ensuring adherence to departmental standards, and executing all Moves/Adds/Changes (MACs) within the Data Center. The Lead Specialist operates within a standard ticketing system, providing clear, timely, and appropriate communications. Under the direction of the Operations Supervisors and/or Operations Manager, the Lead Specialist performs these activities in accordance with Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting quality and quantity requirements. They are responsible for maintaining the data integrity of all assets in the Data Center. This position oversees the day-to-day operational needs of data center facilities in a 24x7 operating environment, ensuring the proper operating conditions for all IT processing and network equipment to guarantee 100% uptime for all systems. Additionally, the Lead Specialist provides remote hands support for any requests requiring actions throughout all of the Data Center locations, including but not limited to server/network equipment racking, provisioning power for new rack installations, data/storage cabling, and hands-on support for problem resolution.

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**KEY RESPONSIBILITIES** :

+ Execute & coordinate MACs (Moves/Adds/Changes) for data center devices, infrastructure, and cabling while following Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies.

+ Prioritize workloads, communicate roadblocks, and collaborate in alignment with VUMC and the Data Center's mission.

+ Lead your scheduled shift and collaborate with other leads to ensure daily operations remain aligned with organizational needs/priorities.

+ Ensure customer needs are met and identify issues and areas for improvement.

+ On-Call, Vacation, and Sick Coverage as needed.

+ Coach and mentor team members on continuous improvements, processes, job functions and resolution skills.

+ Responsible for overall site readiness and cleanliness.

+ Create, manage, and maintain thorough documentation of IT assets, chain of custody, and shipments.

+ Track, audit, and update data center & IT assets within Data Center Infrastructure Management (DCIM) software.

+ Monitor all data center critical facility systems: fire suppression, water infiltration, air cooling, and power.

+ Collaborate with internal and external parties to assist in critical facility system incident response.

+ Facilitate communications & notifications during major incidents (critical application outages).

+ Other duties as assigned

TECHNICAL CAPABILITIES

• Data Replication (Novice): Possesses sufficient proficiency to define data replication requirements. Has basic knowledge of data replication software, such as Sybase replication server and Data Propagator. Generally works under the direction of others while accomplishing assignments.

• Data Planning (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the skill in practical applications of moderate difficulty. Generally works under the direction of others while accomplishing assignments. Has retained equivalent knowledge from past experience. May have successfully completed in-depth training in core components of the skill.

• Computer Equipment Operations (Novice): Demonstrates the ability to operate the equipment using all basic functions. Is trained, certified and/or licensed in equipment usage. Adheres to equipment safety and environmental compliance standards and practices. Performs preventative and minor maintenance functions. Conducts pre-operational inspections and completion of equipment log books. Documents any equipment malfunctions or unsafe conditions.

• Data Warehouse Access and Reporting (Novice): Possesses sufficient fundamental proficiency to successfully access information and prepare reports of moderate difficulty. Has demonstrated knowledge of basic databases and other sources of information to design and present reports.

About the Department:

VUMC IT

VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

* Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams.* Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent.* Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. * Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members.

Core Capabilities** **:

Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

1 year

Education:

Bachelor's

_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._