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Information Technology Technician II

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Information Technology Technician II

Salary

$64,190.88 - $106,984.59 Annually

Location

FAIRFAX (FJ16), VA

Job Type

FT Hourly W BN

Job Number

25-01052

Department

Circuit Court & Records

Opening Date

05/17/2025

Closing Date

5/23/2025 11:59 PM Eastern

Pay Grade

S23

Posting Type

Open to General Public

+ Description

+ Benefits

+ Questions

Job Announcement

Under general supervision, this position assists with PC support to customers of the Circuit Court. Installs and configures hardware and software. Performs daily operations and maintenance of servers for Fairfax Circuit Court systems. Serves as technical lead for the Historic Records Center’s Judicial Learning Center. Serves as technical support for the Circuit Court's website and SharePoint site and workflows. Supports and troubleshoots courtroom technology equipment.

Illustrative Duties

Provides hardware and software support of PC's and network/telecommunications system

infrastructure equipment;

Installs, configures, upgrades, and troubleshoots problems related to hardware, software, and other equipment;

Responds to calls from users;

Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC's;

Diagnoses, tracks, resolves, and documents problems;

Serves as initial point-of-contact with vendors to solve problems;

Identifies and resolves hardware, software, communications, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software;

Schedules and coordinates preventative maintenance on computer and peripheral equipment;

Installs, configures and tests new and updated releases of end-user software systems and computing equipment;

Advises, trains, and assists users on how best to utilize system and ensures installation of

desktop hardware and software according to established standards;

Trains and cross-trains fellow employees on system operations and usage;

Performs password and other various levels of security support on systems;

Analyzes statistics and writes reports on system events and performance;

Creates and manages databases, procedures, and documentation, including equipment inventory of utilized and spare equipment.

Required Knowledge Skills and Abilities

Knowledge of communications protocol and standards;

Knowledge of personal computers and personal computer software application packages and development products;

Identifies system problems and recommends possible solutions;

Corrects and tests software and hardware problems;

Knowledge of personal computer and network/telecommunication architecture;

Knowledge of data communication principles;

Ability to communicate technical ideas clearly and effectively, both orally and in writing;

Ability to train and provide support to computer users;

Ability to perform personal computer system troubleshooting on both software and hardware problems;

Ability to implement or coordinate equipment repairs and solve software problems;

Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of data communications equipment;

Ability to maintain records and write reports.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to graduation from high school; plus three years of experience in installing, configuring, and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate degree in computer science, or related field, and one year of similar experience.

NECESSARY SPECIAL REQUIREMENTS:

The appointee to the position will be required to complete a criminal background check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

+ Experience supporting end users in a modern Microsoft Windows environment, including support of MS Office applications, troubleshooting, and resolving a variety of desktop, server, and remote access problems.

+ Experience managing multiple priorities and tasks with competing deadlines and operating in a team environment with shared responsibilities.

+ Experience providing technical advice and assistance to senior level leadership.

+ Ability to work well under pressure.

+ Excellent communication and interpersonal skills.

+ Knowledge of Virginia court processes and experience with court case management systems. Software requirements: Foxit, Adobe Acrobat, SharePoint, Nintex, CPAN, MS SQL/T-SQL, MS Server 2022, Drupal, HTML/CSS, WCAG 2.0.

PHYSICAL REQUIREMENTS:

+ Must be able to communicate orally and in writing.

+ Must be able to input and retrieve data from a computer.

+ This position may need to lift and install computer equipment weighing up to 50 pounds.

+ All duties performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include a practical exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others (https://www.fairfaxcounty.gov/demographics/fairfax-county-general-overview) ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. [email protected] EEO/AA/TTY.

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Requisition 25-01052