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Manager, Site Reliability Engineering (Cloud Engineering Focus)** **Location:** Raleigh/Durham, NC (Hybrid) **Summary

Pearson’s Digital and Technology division is seeking a **Manager of Site Reliability Engineering** to lead a high-performing SRE team focused on building, maintaining, and optimizing Content APIs in AWS. This team ensures the **scalability, reliability, security, and cost-efficiency** of core services supporting Pearson’s global education platform.

You’ll manage an established team of engineers and help mature our cloud operations by fostering a culture of automation, continuous improvement, and operational excellence in a high-uptime, 24/7 environment.

What You’ll Be Doing

+ Lead and grow a high-performance SRE team delivering resilient and scalable systems.

+ Manage and continuously improve customer-facing systems with high availability expectations.

+ Apply Agile/Scrum methodologies to drive execution and iterative delivery.

+ Facilitate sprint planning, retrospectives, and other agile ceremonies.

+ Own the incident management lifecycle, including tooling, documentation, postmortems, and team training.

+ Oversee the on-call strategy and support readiness across engineering teams.

+ Drive collaboration across infrastructure, product, architecture, and security teams.

+ Monitor and optimize cloud spend while designing cost-efficient and scalable architecture.

+ Promote an “automate everything” mindset to reduce toil and improve system reliability.

+ Champion clear, actionable, and accessible documentation for systems and processes.

What We’re Looking For

+ Strong communication and leadership skills; ability to engage cross-functional stakeholders.

+ Deep familiarity with DevOps/SRE tools, practices, and mindset.

+ Hands-on experience with Infrastructure as Code tools (Terraform preferred, CloudFormation acceptable).

+ Configuration management experience using Puppet, Chef, Ansible, or SaltStack.

+ Proficient in scripting or development with Python, Go, Java, or similar languages.

+ Proven expertise in diagnosing and resolving complex performance issues across the stack.

+ Experience with observability and incident response platforms (e.g., PagerDuty, Grafana).

+ Strong documentation habits and attention to operational details.

+ Track record of optimizing cloud environments for both performance and cost.

Nice to Have

+ AWS Certifications (Solutions Architect, DevOps Engineer, Developer Associate)

+ Agile or Scrum certifications

+ Security background or experience working with secure architectures

+ Experience managing global or distributed engineering teams

1083321

**Job:** TECHNOLOGY

**Organization:** Corporate Strategy & Technology

**Schedule:** FULL\_TIME

**Req ID:** 19237