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**Job Type:** Regular

**Time Type:** Full time

**Work Shift:** Day (United States of America)

**FLSA Status:** Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

What You’ll Do:

The Intake Associate works in a supportive role to the Intake department and other management personnel as assigned. This role assists in various administrative clerical functions and in the processing of demographics for EMR charts, active patient orders and communication with other departments regarding patient status changes/updates.

More Specifically:

• Provides superior customer service to internal and external clients, customers and patients.

• Handle a variety of telephone calls from referral sources, patients, and MD offices.

• Communicates with clinicians and staff on behalf of the Intake Department or other management personnel as assigned.

• Coordinates projects and special events as needed.

• Performs general office duties, such as faxing, copying, answering telephones, etc.

• May perform receptionist duties as needed.

• Train other Administrative Associates as needed.

• Orients new staff to office equipment and procedures.

• Participates on agency committees as needed.

• Performs other related duties as required.

What You’ll Need:

• High school graduate required; Associates degree in healthcare related field or business is preferred.

• 1-2 years’ experience working in a medical setting (MD office, Urgent Care) as a Medical Assistant or a Medical Secretary is strongly preferred.

• Strong computer skills, with experience using Outlook and Excel, are required. Experience using EPIC is a plus.

What You’ll Get:

• A highly competitive pay rate & benefits package, including generous PTO, 403(b), and tuition

• A highly inclusive, diverse team that values the input of all staff to provide excellent patient care

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity** **Employer/Veterans/Disabled