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Administrative Officer 1
- Commonwealth of Pennsylvania (PA)
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Administrative Officer 1
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Administrative Officer 1
Salary
$50,836.00 - $77,321.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-23399-08630
Department
State Employees' Retirement System
Division
SR Bur Mbr Prtcpnt Srvs
Opening Date
05/12/2025
Closing Date
5/26/2025 11:59 PM Eastern
Job Code
08630
Position Number
00077627
Union
Non Union
Bargaining Unit
A3
Pay Group
ST06
Bureau / Division Code
00702200
Bureau / Division
Bureau of Member and Participant Services
Worksite Address
30 N 3rd Street
City
Harrisburg, Pennsylvania
Zip Code
17101
Contact Name
DJ Korlewitz
Contact Phone
717.237.0395
Contact Email
+ Description
+ Benefits
+ Questions
THE POSITION
The PA State Employees’ Retirement System (SERS) is seeking an enthusiastic administrative professional with strong organizational and critical-thinking skills to the join its team. This is an exciting opportunity in a fast-paced environment to serve one of the oldest and largest pension systems in the country in support of Commonwealth retirees and their beneficiaries. Don’t delay—apply today!
DESCRIPTION OF WORK
This Administrative Officer 1 position performs a wide variety of functions to support the smooth operation of the Bureau of Member & Participant Services and its regional counseling centers at seven locations throughout the state. This position develops, drafts, and maintains a variety of processes and procedures; serves as a technical lead for the agency document workflow system; trains staff on bureau systems and procedures; and serves as a subject matter expert for the Annuitant Beneficiary Nomination function.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00077627) .
About SERS: Established in 1923, SERS is one of the nation's oldest retirement plans for public employees and manages the pension benefits of more than 240,000 employees and retirees for 99 public sector employers. In 2024, SERS paid about $4.0 billion in benefits and managed $38.7 billion in assets. Additional information is available at www.SERS.pa.gov .
Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work.
SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and values diversity in people, ideas, and experiences to achieve our highest potential.
Work Schedule and Additional Information:
+ Full-time employment, 37.5-hour work week, Monday through Friday.
+ Work hours are 8:00 AM to 4:30 PM, with 60-minute lunch.
+ Telework: You may have the opportunity to work from home part-time (hybrid telework schedule), up to 3 days per week, depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you must work on-site at the work location specified in this job posting.
+ Salary: In some cases, the starting salary may be non-negotiable.
+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
+ Two years of experience in varied office management or staff work; and bachelor's degree;or
+ Any equivalent combination of experience and training.
Other Requirements:
+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
+ You must be able to perform essential job functions.
How to Apply:
+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
+ Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .
Telecommunications Relay Service (TRS):
+ 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
+ Your score is valid for this specific posting only.
+ You must provide complete and accurate information or:
+ your score may be lower than deserved.
+ you may be disqualified.
+ You may only apply/testoncefor this posting.
+ Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
How many years of full-time experience do you possess in varied office management or staff work?
+ 2 years or more
+ 1 but less than 2 years
+ Less than 1 year
+ None
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
Do you possess a conferred bachelor's degree or higher? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
+ Yes
+ No
04
If you answered NO to the above question, how much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
+ 120 credits or more
+ 90 but less than 120 credits
+ 60 but less than 90 credits
+ 30 but less than 60 credits
+ Less than 30 credits
+ None
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
+ Yes
06
WORK BEHAVIOR 1 - WRITTEN COMMUNICATION
Compiles information for financial, statistical, monthly, or other reports, manuals, letters, memoranda, training materials, policies, and procedures, in order to record information, respond to correspondence, or disseminate information. Formats document submissions for review, approval, and distribution to a variety of audiences.
Levels of Performance
Select the Level of Performance that best describes your claim.
+ I have experience writing reports or correspondence to record or provide information. I was responsible for the final content of the documents.
+ I have experience drafting reports or correspondence to record or provide information. Someone else was responsible for the final content of the documents.
+ I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism.
+ I have NO experience or coursework related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience
+ The actual duties you performed related to written communication
+ Your level of responsibility
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University
+ Course Title
+ Credits/Clock Hours
09
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE
Communicates with employees, professional associations, government officials, vendors, and citizens to answer inquiries, resolve issues, and explain applicable policies and procedures. Utilizes customer service skills when dealing with adversarial situations.
Levels of Performance
Select the Level of Performance that best describes your claim.
+ I have experience receiving inquiries. I was responsible for answering questions and resolving issues.
+ I have experience receiving inquiries. I was responsible for answering general questions but referred issues to someone else for resolution.
+ I have successfully completed college-level coursework related to communications, public speaking, or public relations.
+ I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience
+ The actual duties you performed related to receiving inquiries, answering questions, or resolving issues
+ The type(s) of information for which you provided assistance
+ Your level of responsibility
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University
+ Course Title
+ Credits/Clock Hours
12
WORK BEHAVIOR 3 – REVIEWING AND MAINTAINING DOCUMENTS
Reviews and maintains documents and manuals. Updates all materials when policies and procedures are created or updated and distributes the updates to staff as changes occur. Evaluates submissions of proposed changes to ensure clarity and ease of understanding.
Levels of Performance
Select the Level of Performance that best describes your claim.
+ I have experience reviewing and maintaining documents and manuals. I was responsible for evaluating recommended changes for accuracy and clarity and making those changes as needed.
+ I have experience maintaining documents and manuals. Someone else was responsible for evaluating recommended changes for accuracy and clarity before I made the updates.
+ I have successfully completed college-level coursework related to documents management, records retention, record keeping, information confidentiality, or records management.
+ I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience
+ The actual duties you performed related to reviewing and maintaining documents
+ Your level of responsibility
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University
+ Course Title
+ Credits/Clock Hours
15
WORK BEHAVIOR 4 – ANALYZING INFORMATION
Performs program, operational, fiscal, and policy analyses of an organization’s program areas for the purpose of developing solutions and recommendations for program changes. Determines whether programs achieve objectives and operate effectively; and analyzes programmatic effects and implications of prior policy decisions or proposed policy changes and other special studies.
Levels of Performance
Select the Level of Performance that best describes your claim.
+ I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results and making recommendations for improvements.
+ I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results; however, someone else was responsible for making recommendations for improvements based on my analysis.
+ I have successfully completed college-level coursework related to quantitative and/or qualitative business analysis, or business and/or program planning methods.
+ I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience
+ The actual duties you performed related to analyzing an organization’s program areas
+ Your level of responsibility
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
+ College/University
+ Course Title
+ Credits/Clock Hours
18
WORK BEHAVIOR 5 - RESEARCH
Researches and analyzes pertinent program related data and information such as legislation, policies, procedures, staffing, operations, program measures, procurement, and program impacts to construct charts, graphs, and reports to be used in program, fiscal, and policy analysis.
Levels of Performance
Select the Level of Performance that best describes your claim.
+ I have experience researching databases, records, and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
+ I have experience retrieving specifically requested records and files from a single records location.
+ I have successfully completed college-level coursework related to research methods, research design and analysis, statistics, or data collection.
+ I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
+ The name(s) of the employer(s) where you gained this experience
+ The actual duties you performed related to research
+ Your level of responsibility
20
If you have selected the level of performance which included training, please provide your responses to the three items listed below. If you indicated you have no training related to this work behavior, type N/A in the box below.
+ College/University
+ Course Title
+ Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
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