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Description

We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

+ Proven retail management/assistant retail management experience preferably within cosmetics

+ The ability to provide inspirational, authentic and personalized customer service

+ Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling

+ Previous retail operations experience including inventory and facilities management and cash reconciliation

+ Proven track record of leading a team to achieve sales and customer service targets

+ Experience of creating and executing in-store events

+ Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

+ Previous experience with retail point-of-sale software

+ Proficient in Microsoft office

+ applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

Le Labo fragrances was born in Grasse (France), raised in New York (USA) and offers artisanal genderless scented creations (fine perfumery, home fragrance as well as formulas for body, hair, and face). Le Labo stands for "the lab" in French: Each of our boutiques function like an open laboratory designed as an entertainment park for the senses where people can take the time to smell and touch raw ingredients in order to awaken their olfactory system and trigger emotions. We freshly hand-blend our

fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Creating soulful Beauty with Care through our craft of slow perfumery is the heartbeat of our company. We work with a community of craftspeople who shape our world: the flower harvesters, the local family farms, the candle hand-pourers, the reclaimed wood artisans, the lab technicians etc.

Joining Le Labo means joining a scented Revolution initiated more than 15 years ago as the antidote to mainstream fragrances and conventional marketing approaches. Being able to nurture our "small" roots and artisanal ethos while scaling our actions to become "big" and reach more people is our current balancing act for which we need support. Check out our manifesto online if you are intrigued, and please only engage if you truly connect with it.

JOB SUMMARY

Le Labo Store manager is a brand ambassador and storyteller who shares the beauty of the brand craft with clients and leads a team of passionate Souls to drive high client engagement and achieves strong sales performances.

The store manager is a champion in promoting the brand identity to store teams and partners, embodying the values and principles of Le Labo and fostering an internal culture of belonging and empathy.

The store manager is a high performer talent, leading his team by example and always delivering meaningful client’s experience.

Their main mission is to achieve the sales goal of the store fostering the brand culture of craftsmanship and unique in-store experiences. With the support of their team, they will be responsible to grow a strong business, develop brand awareness while being compliant with the company processes and policies.

PRIMARY RESPONSIBILITIES:

BUSINESS DEVELOPMENT

+ Achieve sales targets in delivering high touch in store experience and in creating genuine client connections. Understand client’s profile and needs as well as neighborhood dynamic.

+ Analyze sales, KPI, and partner with Field manager in identifying further opportunities of growth

+ Develop brand awareness within the community through our lifestyle marketing

+ Create monthly business reports and monitor KPI

MANAGEMENT

+ Lead the team with empathy and inclusion, embodies the value of the brand’s manifesto

+ Inspire teams to create memorable instore experiences, develop a strong community of Souls that exude passion for the brand and its craft

+ Drive brand education to develop a strong team of Story tellers, ensure staff is immersed and understand the brand culture, values, and principles

+ Maintain thorough understanding of Le Labo’s policies & procedures

+ Promote and ensure respect of brand’s dress code guidelines in store at all time

+ Recruit, retain and develop a high-performing and diverse team aligned with the brand culture and philosophy

+ Create the monthly schedule, payroll management, admin tasks

CLIENT INTERACTION

+ Create strong client’s connections

+ Ensure a welcoming environment for the clients in the store

+ Share the beauty of our craft, the knowledge on the art of fine perfumery, the brand and the collection

+ Prepare client’s order in compounding, labeling, boxing the creations

+ Build and maintain the store client database

+ Answer and resolve client’s requests/specific needs and escalate to concierge teams when needed to ensure strong customer service

IN STORE OPERATIONAL DUTIES

+ Respect brand’s processes and policies

+ Maintain the cleanliness of the boutique and stock room at all time

+ Ensure training documents are available for the teams

+ Responsible for store Merchandising (display, windows, flow of store…)

STOCK CONTROL

+ Execute inventory control and count following brand’s policies and cycle

+ Accountable to deliver proper stock management to prevent age inventory, excess or out of stock

+ Monitor stock level and place proper replenishment to support business growth and client’s needs, ensure stock availability in store at all time

ADDITIONAL RESPONSABILITIES

+ Manage additional projects as needed (wholesale orders, corporate orders, events…)

+ Lead and nurture the unique internal culture of the team, ensuring the values, lifestyle, and ecosystem DNA are at the soul of everything we do

CHAMPION AND STEWARD Le Labo VALUES

+ Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.

+ Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions.

+ Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo.

+ Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world.

+ Exude passion for Le Labo and deeply appreciate, understand the Brand DNA

QUALIFICATIONS & SKILLS

+ Minimum of 2/3 year experience in similar and successful management role

+ Strong work ethic, self-motivated

+ High energy, positive, & optimistic personality

+ Leadership: ability to effectively plan and execute strategies with the team

+ Excellent team spirit

+ Strong organizational and attention to detail skills

+ Multi-tasking: prioritizing and time management

+ Ability to quickly learn new procedures and processes

+ Communication skills: excellent written, verbal & interpersonal skills

+ Excel, PowerPoint proficient

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact [email protected].