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Transdev in Baltimore, MDis hiring a QualityAssurance Manager. The QualityAssurance Manager monitorsandevaluatescontractorservicecompliance,operationsperformance,and operations compliance. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

+ Competitive compensation package of minimum $87,000 – maximum $98,000

+ Benefits include:

+ Vacation: minimum of two (2) weeks

+ Sick days: 5 days

+ Holidays: 12 days; 8 standard and 4 floating

+ Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

+ Overseeandmonitorallactivitiesrelatedtoorganizationalqualitymanagementinadherenceto identified contractual and national standards.

+ Directtheintake,compilation,andintra/inter-departmentalcoordination,documentation, resolution, and reporting of quality management activities.

+ Ensureadherencetotimelinessrequirementsforresponse,resolution,andreportingof complaints and grievances.

+ Updateandreportactivitytothemanagementstaffinaconsistentandtimelymanner.

+ Oversight of all data gathering, reconciliation, and reporting

+ Ensuring that all submittals are accurate and submitted on time in accordance with the contract

+ Performs random audits of maintenance DVIR and quality checks of all records within the department

+ Performs random audit checks of contractor performance; i.e. Wash logs, fuel logs, etc.

+ Performs random audits with Safety Manager of Department requirements, i.e.. D&A Compliance, BOCT Logs and timely updates, etc.

+ Performs random audits of subcontractor driver files to ensure compliance with policies and procedures and any applicable laws related to D&A testing

+ Organizesystematicdatacollectionandanalysisinconcertwithotherdepartments.

+ Providenecessarydataandinformationtoassistwithmonitoringandcoordinationofquality improvement, credentialing, and service outcomes.

+ Monitorsandevaluatessystemdatatodeterminecontractorcompliance;writescomprehensive contractor oversight reports

+ Evaluatesdatausingspreadsheets

+ Understandsandmonitorscompliancewithoperations contracts

+ Monitorsdriverscheduleadherenceandon-timeperformance;monitorsoperatorskillsand appearance; performs operator credential checks

+ Completesreportsandotherrequiredpaperworkaccuratelyandinatimely manner

+ OtherdutiesasassignedtoensuretheefficientoperationofthecontractandTransdevServices.

Qualifications:

+ High School Diploma or GED required.

+ Computer literate with working knowledge of Word, Excel, and PowerPoint.

+ Excellent customer service & communication skills.

+ Atleast3yearsofpublictransitexperiencerequired.

+ 1ormoreyearsinaqualityassurancerolewithresponsibilitiesforensuringcompliancetocontracts, labor agreements and the law.

Physical Requirements:

+ Must be able to work shifts or flexible work schedules as needed.

+ The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

+ Work environment will be a combination of both indoors and outdoors.

+ About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everydaythanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Management & Above

Job Type: Full Time

Req ID: 5261

Pay Group: UC6

Cost Center: 55439

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.