• Service Administrator

    Cummins Inc. (Manassas, VA)


    DESCRIPTION

    We are looking for a talented Service Administrator to join our Team specializing in Service for our Branch in Manassas, VA.

    In this role, you will make an impact in the following ways:

    + Serve as primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.

    + Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work.

    + Create basic work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.

    + Review work orders to ensure accuracy for invoicing and warranty.

    + Complete required training on a timely basis.

    + Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

    RESPONSIBILITIES

    **To be successful in this role you will need the following** :

    + Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

    + Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.

    + Prior experience in service & and repair, or warranty-related field preferred.

    + Excellent computer skills using multiple software platforms with the ability to escalate technical issues, obtain product technical issue information, and utilize available resources.

    + Ability to thrive in a fast-paced environment with multiple priorities.

    + Experience in estimate building and communicating value in add on services is a plus.

    + The regular scheduled for this onsite position will be 7:00 AM - 4:00 PM, Monday through Friday. Please note, this position will be on call, once every 5 weeks for a full 7 days.

    QUALIFICATIONS

    Education, Licenses, Certifications

    + High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

     

    Compensation and Benefits

     

    Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

     

    **Job** Service

    **Organization** Cummins Inc.

    **Role Category** On-site

    **Job Type** Office

    **ReqID** 2412949

    **Relocation Package** Yes

    Cummins and E-Verify

    At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.