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Description

We are looking for a dedicated Customer Service Representative in Louisville, Kentucky. In this role, you will play a vital part in ensuring customer satisfaction by managing orders, addressing inquiries, and maintaining accurate records. This is a contract to hire position offering the opportunity to work in a collaborative and customer-focused environment.

Responsibilities:

• Handle customer orders, including processing, entry, and ensuring timely communication regarding their status.

• Address price adjustments and ensure clear correspondence with customers regarding any changes.

• Maintain up-to-date customer records, including address updates, pricing information, and delivery instructions.

• Build and sustain positive relationships with team members and provide support to sales staff to enhance customer satisfaction.

• Coordinate with the shipping department to ensure orders are sent within required timeframes.

• Process product returns promptly and in accordance with established procedures.

• Deliver order acknowledgments to customers and ensure all required information is communicated.

• Manage customer master data within systems, ensuring profiles are accurate and current.

• Perform additional tasks and responsibilities as assigned to support team objectives.

Requirements • Proven experience in customer service, including handling inbound and outbound calls.

• Proficiency in data entry and managing email correspondence.

• Familiarity with Microsoft Excel and Microsoft Word for record-keeping and reporting.

• Experience with order entry and scheduling appointments.

• Strong communication and organizational skills to manage multiple customer interactions effectively.

• Ability to provide timely and precise responses to customer inquiries.

• Previous call center experience is a plus, with an emphasis on customer satisfaction.

• Detail-oriented and capable of maintaining accurate records and documentation. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .