• End User Services Analyst II

    Robert Half Office Team (Anderson, SC)


    Description

    We are looking for an End User Services Analyst II to join our client's team in Anderson, South Carolina. In this long-term contract role, you will provide comprehensive support to end users, ensuring seamless operations and addressing technical issues effectively. Your expertise will be instrumental in maintaining system functionality, troubleshooting hardware and software concerns, and delivering excellent customer service. This is a second shift position with hours between 2p and 11p. M-F.

    Responsibilities:

    • Deliver prompt and effective technical support to resolve hardware, software, and network issues for end users.

    • Configure, deploy, and maintain desktop hardware, operating systems, and applications to ensure optimal performance.

    • Troubleshoot issues related to Windows OS, Apple devices, and PC operating systems, ensuring minimal downtime.

    • Manage backup technologies and perform system migrations to maintain data integrity and availability.

    • Document technical procedures, resolutions, and correspondence to support knowledge-sharing and operational consistency.

    • Collaborate with team members to implement configuration management best practices and maintain system security.

    • Provide guidance to end users on office functions and technology usage to enhance productivity.

    • Track and manage IT assets, including replacements and deployments, to ensure accurate inventory control.

    • Monitor and address service desk work orders, prioritizing tasks to meet customer satisfaction goals.

    • Uphold confidentiality and data protection standards while working with sensitive information.

     

    Requirements • Proven experience in troubleshooting and resolving technical issues related to hardware, software, and networks.

     

    • Strong knowledge of Windows OS, desktop hardware, and backup technologies.

    • Familiarity with Apple devices, PC operating systems, and configuration management principles.

    • Ability to document processes and maintain accurate records for asset management and service desk activities.

    • Excellent communication and interpersonal skills to provide top-notch customer support.

    • Understanding of security protocols and confidentiality requirements in an IT environment.

    • Experience in managing system migrations and deployments.

    • Proficiency in using service desk tools and handling work orders effectively. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .