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Description We are looking for a skilled Collections Specialist to join our team in Rosemont, Illinois, on a contract basis. In this role, you will focus on managing accounts receivable, reducing overdue balances, and fostering positive relationships with clients to ensure timely payments. You will work closely with customers and internal teams to address payment disputes, provide solutions, and maintain compliance with company policies.

Responsibilities:

• Manage a portfolio of accounts with a focus on minimizing overdue balances, bad debt, and optimizing cash flow through proactive strategies.

• Contact customers to resolve outstanding invoices, address disputes, and secure payment commitments.

• Handle payment processing, account reconciliation, dispute resolution, credit card chargebacks, returned payments, and lien waiver requests.

• Negotiate payment arrangements that are beneficial for both the company and the customer, ensuring satisfaction and retention.

• Respond to customer inquiries regarding billing, service issues, and payment options, while directing more complex questions to the appropriate departments.

• Manage inbound calls for residential customers through automated call programs and assigned accounts.

• Prepare reports and updates on collection activities, performance metrics, and aging accounts receivable.

• Maintain accurate records in company systems, ensuring compliance with regulatory standards and internal policies.

• Collaborate with sales, billing, and other teams to address payment-related issues and customer concerns.

• Identify areas for process improvement and recommend strategies to enhance efficiency. Requirements • High school diploma or equivalent required; associate or bachelor’s degree in finance, accounting, or a related field preferred.

• At least 2–5 years of experience in business-to-business (B2B) collections; business-to-consumer (B2C) experience is a plus.

• Previous experience in waste management or construction collections is highly desirable.

• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.

• Strong analytical, negotiation, and problem-solving skills, paired with excellent customer service abilities.

• Ability to work effectively both independently and as part of a team.

• Fluency in Spanish is an advantage.

• Familiarity with accounting software systems, Epic Software, Power BI, and collection processes is preferred.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .