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Job Overview Job Title: Data Collection Specialist Job Location: Scott AFB, IL Job Responsibilities The Data Collection Specialist (DCS) team contributes to the overall success of the DISA Global Operations Center (DGOC) mission by applying mathematical and statistical theory and methods to collect, organize, interpret, and summarize data—providing actionable information in support of the Global Solutions Management–Operations (GSM-O) II contract requirements. Primary Responsibilities: Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center. Collaborate with the network operations team and other internal/external functional areas to ensure functional processes and procedures are followed. Analyze and identify areas for improvement to increase efficiency, and develop process changes that enable the team to achieve effective integrated outcomes. Identify and mitigate risks by reporting issues that may impact contractual compliance to operations team leadership. Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to confirm that next actions are clear and aligned with contract performance goals. Respond to ad-hoc requests from multiple entities in a timely and professional manner. Use reporting data to identify and correct non-compliant actions. Review and validate that tickets follow published processes, including templates, notifications, and update timelines. Support new hire orientation and provide ongoing training to team members on contractual requirements. Minimum Qualifications Active, in-scope US Government issued Secret clearance. Due to the nature of the work and US Government requirements,US Citizenship is required. High school diploma or equivalent, with 3–5 years of relevant experience. Moderate understanding of IT ticketing processes and systems. Moderate understanding of data analytics concepts. Desired Qualification ITIL 4 Certification Education Highschool Diploma Trace Systems Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad––whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies. To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.