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Overview

Service Coordinator, Patient Services Center

Full Time, 80 Hours per pay period, Day shift

Parkwest Overview:

Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer.

Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home.

In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report (https://health.usnews.com/best-hospitals/area/tn/parkwest-medical-center-6520530) as one of the “Top 10” hospitals in Tennessee.

Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols! Living in Knoxville means experiencing all four seasons . Best of all, each of them is pretty mild!

Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm.

Position Summary:

Provides leadership and oversight for specialty area. Acts as a resource for the specialty area.

Recruiter: Angelica Adams || [email protected] || 865-374-5405

Responsibilities

+ Develops service goals.

+ Responds to specialty/emergency/needs as needed.

+ Functions as a resource person and team leader.

+ Demonstrates competence in critical skills to include delivery of care appropriate to the age-specific needs of the population served.

+ Evaluates service inventory and adjusts.

+ Orders specialty items.

+ Serves as liaison with medical staff and other customers.

+ Serves as expert, resource, and consultant for specialty area.

+ Coordinates maintenance of service equipment.

+ Maintains proficiency for specialty area.

+ Researches alternatives for usage of equipment/instruments.

+ Provides feedback (verbal and written) on staff performance.

+ Refers personnel conflict management to supervisor, manager, or director.

+ Develops and implements educational training programs for personnel.

+ Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.).

+ Recommends staff assignments to provide optimal customer satisfaction.

+ Identifies learning needs with staff.

+ Monitors schedule in advance to prevent conflicts and coordinates needs.

+ Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.).

+ Researches and submits proposed budget purchase items each year and as needed.

+ Maintains/updates specialty charges.

+ Maintains, develops, and updates specialty surgeon preference cards.

+ Develops specialty instrumentation trays and procedural packs.

+ Meets with staff monthly to discuss staff needs, goals and problems as associated with the services.

+ Provides at least eight (8) credit hours of in-service per year.

+ Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.

+ Perform other related duties as assigned or requested.

Qualifications

Minimum Education:

None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority.

Minimum Experience:

Minimum of four (4) years professional experience.

Licensure Requirement:

Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA).

Apply/Share

Job Title SERVICE COORD

ID 4260228

Facility Parkwest Medical Center

Department Name PATIENT SERVICES CTR