• Customer Cares Representative

    Lithia & Driveway (Medford, OR)


    Dealership:L0105 Lithia Home Office

     

    Customer Cares Representative

     

    The Customer Cares Representative is responsible for ensuring the highest level of customer satisfaction by timely resolving concerns between customers and the dealerships.

     

    The Customer Relations Representative reports to the Corporate Counsel.

     

    Compensation Range: $21/hr - $26/hr

    Core Responsibilities

    + Serve as a liaison between the customer and dealership

    + Follow up with customers within 48 hours to ensure communication and a pathway to resolution

    + Trend and track customer concerns in our Salesforce program

    + Develop continuous improvement plans for the dealerships by documenting observations and tracking concerns

     

    Skills and Qualifications

     

    + Professional knowledge of Microsoft Office applications

    + Strong organizational skills with attention to detail

    + Sense of urgency

    + Excellent communication skills

    + Active Listening

    + Critical Thinking

    + Time Management

    + 1 or more years of experience in a professional or retail setting

     

    Competencies

     

    + Does the right thing, takes action and adapts to change

    + Self-motivates, believes in accountability, focuses on results, makes plans and follows through

    + Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

    + Thrives on a team, stays positive, lives our values

     

    Physical Demands

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job*

     

    + Up to 1/3 of time: standing, walking, lifting up to 25 pounds

    + Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

    *Reasonable accommodations may be made to enable individuals to perform the essential functions.

     

    NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

    We offer best in class industry benefits:

    + Competitive pay

    + Medical, Dental and Vision Plans

    + Paid Holidays & PTO

    + Short and Long-Term Disability

    + Paid Life Insurance

    + 401(k) Retirement Plan

    + Employee Stock Purchase Plan

    + Lithia Learning Center

    + Vehicle Purchase Discounts

    + Wellness Programs

     

    High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.