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Department/Unit:

Chief Operations Office

Work Shift:

Day (United States of America)

Salary Range:

$78,773.63 - $122,099.12

Bachelor's degree in Human Resources, Organizational Development, Healthcare Leadership or related field. Master's degree preferred. Minimum of 5 years acute care healthcare leadership experience in learning & development, organizational development, or related field. Practical experience using Learning theories, Instructional Design, interactive training and learning design, and e-learning design principles. Experience working and communicating effectively in a cross-functional environment with multiple levels of management and subject matter experts.

Skills, Knowledge & Abilities:

+ Proficiency working with learning management systems and online training platforms.

+ Strong knowledge and experience with end-to-end learning process with emphasis on delivery using multiple methodologies.

+ Conducts learning evaluations and provides recommendations for program design changes.

+ Strong communication (verbal, written, presentation); includes the ability to translate complex messages to different audiences.

+ Strong facilitation and training skills in an interdisciplinary environment.

+ Ability to utilize LEAN methodology for problem solving

+ Ability to be self-directed in performance of duties

+ Ability to integrate and facilitate cross-functional teams

+ Ability to mentor/coach leaders within the organization

+ Demonstrates project management skills

+ Ability to organize and manage multiple priorities/ projects to meet deadlines.

+ Highly flexible, adaptable, and resilient in face of change be able to deal with high volume, overlapping, and ambiguous requirements.

+ Presentation and facilitation skills with a natural tendency for collaboration across departments

+ Highly poised and refined interpersonal skills (networks, builds relationships, and collaborates within and across teams).

+ Advanced critical thinking, organization, and planning skills necessary for this role.

Position Summary:

Hours: Full time/40 hrs. Shift: Day

R esponsible for training a diverse population within the healthcare industry. Maintaining data quality review and follow up remediation. Responsible for advancing the vision of Albany Med by conducting learning & development activities and participating in strategic organizational initiatives designed to accelerate performance and productivity, promote employee engagement, and contribute to the retention of talent.

Essential Duties & Responsibilities, including but not limited to:

Mission, Core Values and Service Excellence: Contributes to the creation of a compassionate and caring environment for patients, families, and colleagues through displays of kindness and active listening. Recognizes and appreciates that each employee’s work is valuable and contributes to the success of the Mission. Demonstrates excellence in daily work. Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes. Demonstrates effective teamwork by interacting in a positive manner with colleagues and creating a collaborative work environment. Initiates open communication, conveys positive intent, offers assistance. Contributes to a safe and secure environment for patients, visitors, colleagues by following established procedures and protocols, which address the needs of a diverse patient population and workforce. Demonstrates stewardship by thoughtful and responsible use of resources including maintaining a clean and hospitable environment, starting work on time, displaying a consciousness regarding costs, supplies and department finances. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating, and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.

Strategic and Operational Planning Gathers, analyzes, and synthesizes data on needs, provides feedback, and crafts strategies to meet those needs. Ensures that training activities are on time and according to stakeholder requirements. Assists in the maintenance of the departmental budget Actively participates in tracking and action planning to improve outcome performance metrics Actively participates in strategic initiatives designed to enhance organizational performance

Planning and Program Development Produces and evaluates training and professional development content for staff in collaboration with department leadership.  Stays current with learning and development evidenced-based best practices: training delivery including materials, methods, techniques, measurement, and evaluation. Provides mentoring/coaching to organizational leaders to facilitate the leadership growth of mentee Provides succession planning opportunities are a method to promote internal growth and retention Participates in peer review as a mechanism to improve performance

Educational Leadership Has a strong focus on advancing competence and performance of organization leadership team through competency development via effective leadership development programs Advances the culture of learning, development and team performance through the design and deployment of evidenced-based learning interventions Maintains own leadership relevance through continuing education activities Participates in the development of future organizational leaders

Hospital-wide Leadership Participates in succession planning activities across the organization Participates in departmental based strategic planning activities Actively participates in strategic organizational initiatives

Patient Safety Incorporates tenets of the culture of safety into leadership development programs Fosters patient safety when participating in strategic organizational initiatives

Organizational Requirements:

+ Maintain strict adherence to the Albany Medical Center Confidentiality policy.

+ Incorporate Albany Medical Center Behavioral Standards and Guiding Principles into daily activities.

+ Comply with all Albany Medical Center Policies.

+ Comply with behavioral expectations of the department.

+ Maintain courteous and effective interactions with colleagues.

+ Demonstrate an understanding of the job description, performance expectations, and competency assessment.

+ Demonstrate a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Service standards.

+ Participate in departmental and/or interdepartmental quality improvement activities.

+ Participate in and successfully completes Mandatory Education.

+ Perform all other duties as needed or directed to meet the needs of the department, the Center, and the organization.

Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.