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Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

+ IT Project Management Office

+ Enterprise Application Services

+ Cloud Center of Excellence

+ IT Operations and Support including the Service Desk and NOC

+ City Infrastructure including the Network, Telcom and Data Centers

+ Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery

+ Public Safety Systems and Municipal Broadband Fiber

+ SFGovTV Broadcasting Services

+ IT Finance and Administration Services

+ Emerging Technologies

Why Join Us?  Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF:  In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

+ Competitive pay, benefits, and retirement options

+ Career growth opportunities through training, internal mobility, and subsidized education

+ Diverse work environment in a diverse city

+ We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

Under general direction, provides direct ongoing supervision to other IS Engineers. and/or provides technical leadership and direction and assumes technical responsibility for completion of major projects or serves as the top technical authority for one or more related specialties. Performs and reviews complex work involving analysis, planning, designing, implementation, maintenance, troubleshooting and enhancement of complex large systems or networks consisting of a combination that may include LANS, WANs and the physical and logical components that integrate these systems together as an enterprise networking backbone. Serves as the lead technical architect and systems integrator for large complex systems or networks.

Essential Duties Include:

+ Design, deploy, maintain, upgrade, and troubleshoot network infrastructure, including Cisco Catalyst 9XXX, Cisco Nexus, ASA55XX, Cisco VPN Appliances, Cisco/Meraki Wi-Fi, Cisco ACI Fabric, and Cisco ISE.

+ Configure and support security technologies such as Palo Alto NGFW, Palo Alto GlobalProtect, and CISCO ASA.

+ Utilize and manage DNS/DHCP services using Infoblox in complex enterprise environments.

+ Design and implement enterprise-level routing protocols, including OSPF, EIGRP, and BGP, ensuring high availability and optimal performance.

+ Apply advanced understanding of all layers of the Open Systems Interconnection (OSI) model when diagnosing, designing, and optimizing network performance.

+ Integrate, test, implement, and enhance the physical and logical components of complex systems and networks across multiple platforms and technologies.

+ Perform advanced network diagnostics using tools such as Fluke network analyzers and other industry-standard troubleshooting utilities.

+ Manage and deploy fabric-enabled networks using Cisco DNAC and related orchestration platforms.

+ Oversee disaster recovery planning, network backup procedures, and enforcement of security policies.

+ Provide Network support after-hours on-call rotation to ensure system availability and performance.

+ Validate network specifications and equipment configurations in accordance with business requirements, standard operating procedures, and industry best practices.

+ Collaborate with cross-functional teams including Systems Engineers, Cybersecurity staff, Application Developers, and Network Operations to ensure seamless integration of services.

+ Ensure compliance with network documentation, policies, and procedures while contributing to the development of new standards and strategic initiatives.

+ Propose alternative network solutions and design improvements based on sound technical and cost-benefit analysis.

+ Engage in technical planning meetings and contribute to enterprise-wide network strategy, design, and implementation.

+ Perform physical network tasks as needed, including lifting and installing equipment up to 50 lbs in a datacenter environment.

+ Perform other related duties as assigned.

Desirable Qualification:

+ Active certification in one of the following: CCNP or CCIE

+ At least three (3) years of senior-level network engineering experience

Education: An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].

Experience: Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of an enterprise network.

Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/ forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Work Location Incumbent will conduct the majority of work at the Department of Technology, (1 S Van Ness, Ave San Francisco, CA 94103).  However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

Nature of Work The incumbent must be willing to work on-site at our San Francisco office in person four days a week and one day remote (for a total of 40 hours - specify the work schedule; for example, a 40-hour week) as determined by the department. Travel within San Francisco may be required.

Incumbent may be required to provide 24-hour on-call support to ensure rapid recovery from software or hardware problems for mission-critical systems and networks.

Compensation information

$77.9250 - $98.0125 (hourly) / $162,084 to $203,866 (annually)

Appointment Type

Permanent Exempt (PEX),  Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring. Project-based positions cannot be ongoing or exceed 36 months.

How to Apply

Applicants are encouraged to apply immediately as this recruitment may close at any time, but not before 11:59 PM on Monday, June 2, 2025.

+ Your application MUST include a resume.  To upload, please attach using the "additional attachments" function.

+ You may contact Elbi Magana via email at [email protected] with questions regarding this opportunity.

+ Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

Helpful Information

+ Information About the Hiring Process (https://careers.sf.gov/knowledge/process/)

+ Conviction History

+ Employee Benefits Overview  (https://careers.sf.gov/benefits/)

+ Equal Employment Opportunity (https://www.sf.gov/what-equal-employment-opportunity-and-how-file-claim)

+ Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

+ ADA Accommodation

+ Veterans Preference (https://sfdhr.org/recruitment-details#veteranspreference)

+ Right to Work

+ Copies of Application Documents (https://sfdhr.org/recruitment-details#copies)

+ Diversity Statement

Security Clearances & Background Investigations: Criminal Justice Information Services (CJIS) Security Clearance may be required. Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.