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Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.

Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of Manager of Commercial Lines Implementation is to leverage deep knowledge of the insurance industry and project management best practices to effectively manage one or more key projects from inception to completion. This role provides direction to the business implementation team, ensuring alignment across the organizational objectives. The role will lead cross-functional teams, fostering a team of culture of accountability, innovation and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team Leadership & Development

+ Provides strategic and tactical direction to the team.

+ Communicates Mission, Values, and other organization operating principles to direct and indirect reports.

+ Establishes and maintains the overall work cadence and, in partnership with LOB Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention.

+ Establishes and holds accountable to and adheres to hiring, onboarding, performance evaluation and professional development and coaching for the team

+ Acts as a resource for team members to answer questions and solve complex problems.

+ Manages technology and other resources, workload, and customer request for operational resources.

+ Ensures compliance with company policies and procedures, industry regulations and company best practices

+ Ensures data quality, adherence to LOB guidelines, profitability and other risk-related metrics for self and members of the team.

Strategic Leadership

+ Develops and evaluates project proposals and ROI feasibility.

+ Collaborates with cross functional teams to translate business needs into prioritized features

+ Develops and manages the underwriting and operations portfolio backlog, utilizing a vigorous process of defining requirements and project specifications.

+ Documents business and functional-level requirements.

+ Defines underwriting and operational strategic goals through clear roadmaps, with key milestones and KPIs.

+ Collaborates with Information Technology to manage project milestones, deliverables, risks, and issues.

+ Collaborates with other departments to elucidate their milestones and deliverables, coordinating cross department dependencies between work.

+ Establishes and utilizes consistent processes and procedures for effective project governance and performance measurement.

+ Continuously grooms the underwriting and operational backlogs to align with company and LOB strategic goals.

Project and Risk Management

+ Identifies, analyzes and manages risks for underwriting and operational projects.

+ Provides data-driven recommendations regarding resources required to successfully complete projects.

+ Monitors projects on an ongoing basis, evaluating progress and quality.

+ Manages issue resolution process for projects.

+ Maximizes the value delivered by teams through continuous prioritization.

Stakeholder and Vendor Management

+ Facilitates regular project meetings and follow up with team members as required to focus on underwriting or operational issues

+ Utilizes best practice vendor management methodology to evaluate potential vendors, and measure vendor performance.

+ Communicates effectively with senior management, underwriting and IT personnel, through formal presentations and formal/informal written and verbal communication.

+ Defines and manages the underwriting and operational business requirements

+ Collaborates with cross functional teams to translate business needs into prioritized features.

SUPERVISORY RESPONSIBILITIES

Directly supervises employees within the Commercial Lines Business Implementation Team and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures.

EDUCATION AND EXPERIENCE

+ Bachelor's degree in Business Administration, Management or related field. Master’s degree a plus.

+ Minimum 8 years of related experience or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

SAFe Agilist preferred.

KNOWLEDGE AND SKILLS

+ Deep functional knowledge of the insurance industry, emphasis on Commercial Lines.

+ Must be able to coordinate a diverse and cross-functional project team consisting of business and IT personnel, outside vendors, etc.

+ Ability to conduct business/financial analysis, planning, budgeting, project/program management as well as successfully leading high-profile initiatives.

+ Strong leadership skills required.

+ Knowledge of SAFe and/or PMP methodologies and standards is preferred.

+ The ideal candidate will be an innovative, entrepreneurial individual with the desire to continuously reinvent themselves in a rapidly changing environment.

+ Self-reliant, proactive and action oriented.

+ With a high degree of independence, this position is responsible for thorough, high-quality deliverables utilizing best practices project management tools and methodologies to ensure on-time, on-budget delivery in support of Line of Business Strategy.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.

We are currently not offering employment sponsorship for this opportunity.

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The current range for this position is

$119,748.71 - $201,947.98

This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

* Challenging work and the ability to make a difference

* You will have a voice and feel a sense of belonging

* We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match

* Bonus potential for all positions

* Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

* 11 paid holidays throughout the calendar year

* Want to continue learning? We’ll support you 100%

_ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law._

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At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.

Job Category:** **Underwriting

Job Type:** **Full time

Req ID:** **JR100650