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Job Description

Utilizing strong functional/technical area knowledge and expertise with relevant systems/applications. The incumbent defines, evaluates, and validates requirements, business functional design, and technical design for complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts. Coordinates with IT to support problem resolution, testing, software upgrades and related projects of a more complex nature.

What You'll Do

+ Provide advanced technical knowledge and support in system/application and procedural issues to the business and IT.

+ Use judgment and initiative to review, analyze and develop solutions and applicable business processes for business systems while identifying and quantifying the business impact of those solutions to ensure quality, cost effectiveness, timeliness and customer service, including the resolution of large, complex production system problems.

+ Provide systems analysis expertise and regularly considers the business implications of the application of technology to the current business environment

+ Coordinate ongoing user support for ad hoc questions, inquiries, and service requests.

+ Ensure efficiency of reporting and data tools for supported business area use and for trend analysis.

+ Coordinate the development of system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities

+ Work collaboratively on projects and initiatives with the business and IT to test and implement long-term solutions by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application and ensuring an integrated approach is used.

+ Act as Business Lead/Coordinator on large, complex departmental and/or some corporate projects/initiatives.

+ Facilitates project including intake, scheduling of projects, implementation, post-implementation support, and review and approve technical specifications

+ Serve as point of contact for business testing activities and influence testing strategy to ensures testing will appropriately meet business requirements

+ Analyze and verify results for accuracy, relevance and completeness. Provide impact assessments and make recommendations to the business owner regarding issues, risks, etc.

+ Train/coach others on appropriate testing protocol, execution and test plan creation.

+ Assist IT and help identify business area impacts for hardware and software upgrades, security changes, and architectural enhancements as needed.

+ Configure and maintain critical system tables and data elements across multiple system environments

+ Analyze, develop and implement configuration changes to improve system performance and user efficiency

What You’ll Bring

+ Bachelor's degree or advanced degree (where required)

+ 5+ years of experience in related field

+ In lieu of degree, 7+ years of experience in related field

Bonus Points

+ Exposure working with Facets Software Products

+ Familiarity with a range of technology such as Excel, PowerBi, Microsoft Access

+ Ability to write and understand SQL scripts

What You’ll Get

+ The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community

+ Work-life balance, flexibility, and the autonomy to do great work

+ Medical, dental, and vision coverage along with numerous health and wellness programs

+ Parental leave and support plus adoption and surrogacy assistance

+ Career development programs and tuition reimbursement for continued education

+ 401k match including an annual company contribution

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

_*Based on annual corporate goal achievement and individual performance._

$75,900.00 - $136,600.00

Skills

Business Processes, Business Process Improvements, IT Service Management (ITSM), Problem Management, Process Improvements, Requirements Analysis, Requirements Gathering, Solutions Development, Systems Analysis, Technical Development

About Us

It's an exciting time to work at Blue Cross and Blue Shield of North Carolina (Blue Cross NC). Health care is changing, and we're leading the way. We offer more than health insurance our customers can count on. We’re committed to better health and better health care − in our communities and beyond. Our employees bring energy and creativity to the workplace, and it shows in our innovative approach to improving the health and well-being of North Carolinians.

Blue Cross NC is a fully taxed, not-for-profit company headquartered in Durham, North Carolina. We serve more than 4.3 million members, and we employ more than 5,000 people across the country who are passionate about making health care better for all.

Help us lead the charge for better health care by joining our award-winning team. Discover tremendous opportunities with us to do challenging and rewarding work. Opportunities that can lead you to a fulfilling career, work that can help others lead healthier, happier lives.

Authorization to Work in the United States

We use E-verify to confirm authorization to work in the United States. To learn more about E-Verify, including your rights and responsibilities, please visit E-Verify Overview (https://www.e-verify.gov/employees/e-verify-overview) for English or Visión General de E-Verify (https://www.e-verify.gov/es/empleados/vision-general-de-e-verify) for Español.

Request Accommodations

Blue Cross NC provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please notify HR at [email protected] .

For most roles, you can choose where to work - fully remote in one of the states listed below, in the office, or a hybrid of the two:

Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming