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Summary: Provide intensive case management services to single adults residing at the Emergency Triage Center in Worcester. Provide service needs assessment and work with each client to develop an Individual Self-sufficiency Plan with the primary goal of enhanced self-sufficiency and a move to a more stable housing outcome.

Why Work for SMOC?

+ Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

+ Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.

+ Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.

+ 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.

+ Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.

+ Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

+ Provide intensive case management assessment to individuals facing housing crisis who seek services at the assessment center.

+ Complete all required paperwork and gather all necessary documentation needed to finalize an accurate emergency housing and service needs assessment.

+ Ensure compliance with contracts, company policy & procedure and other governing documents.

+ Serve as organizational liaison to other social service providers, SMOC housing staff or municipal officials

+ Thoroughly document the initial service need for each client focusing on the following nine areas of concern: Health, Housing, Substance Abuse, Mental Health, Employment, Legal, Benefits, and Domestic Violence.

+ Provide initial program orientation to clients with the goal of assisting them in transitioning to enhanced self-sufficiency and more independent housing.

+ Uphold confidentiality, set limits, and monitor adherence to program rules and regulations including the good neighbor policy.

+ Maintain accurate and timely case notes, updated service plans.

+ Assist individuals in arranging appointments and transportation.

+ Provide transportation as needed.

+ Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

+ Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

+ Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

+ Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

+ Other duties as assigned.

Knowledge and Skill Requirements:

+ Bachelor’s Degree or a minimum of three years experience in Human Services or related field. CADAC certification is preferred

+ Sensitivity to low-income individuals of diverse backgrounds.

+ Ability to work well as a member of a dynamic team.

+ Assessment, advocacy and case management skills.

+ Reliable transportation, valid Massachusetts driver’s license and ability to meet insurance requirements.

+ Bilingual preferred.

Organizational Relationship:

+ Directly reports to Triage Services Manager.

+ Direct reports of this position are none.

Physical Requirement: Ability to drive.

Working Conditions: Travel to various MA locations will be required. As part of the responsibilities of this position, the Triage Case Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key

Monday-Friday ; 9am-5pm

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