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Management Technician

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Management Technician

Salary

$44,890.00 - $67,678.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2025-25769-08040

Department

Liquor Control Board

Division

LC Lcnsng Sys and Prgm Mgmt Di

Opening Date

05/19/2025

Closing Date

6/1/2025 11:59 PM Eastern

Job Code

08040

Position Number

00035193

Union

AFSCME

Bargaining Unit

A4

Pay Group

ST05

Bureau / Division Code

00268240

Bureau / Division

Bureau of Licensing / Licensing Systems and Program Management Division

Worksite Address

Northwest Office Building

Worksite Address

910 Capital Street

City

Harrisburg, Pennsylvania

Zip Code

17124

Contact Name

Tracey Davis

Contact Phone

717.772.3660

Contact Email

[email protected]

+ Description

+ Benefits

+ Questions

THE POSITION

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for a Management Technician in the Bureau of Licensing, Licensing Systems and Program Management Division. In this role you will serve as a Bureau POSSE System Trainer and Web Site Coordinator with responsibility to develop, improve, monitor and update all Bureau of Licensing pages of the PLCB web site, including a limited number of down-loadable, fillable applications and forms. If you have strong customer service skills and experience with testing computer programs, we want you on our team!

DESCRIPTION OF WORK

This position will serve as a point of contact for the collection of information, activities, and resources for possible inclusion on the Bureau of Licensing site. You will control new information or changes to the Bureau's Intranet and Internet sites. This includes receiving recommendations from other Bureau staff and reviewing other organizations' websites and printed materials. You will also be responsible for maintaining the bureau's letters for use in POSSE and Microsoft Word; assisting in the testing of changes to all BOL systems; and sending e-blasts for the bureau and agency when requested to do so. Additional duties include maintaining licensee e-mail addresses, maintaining a log of all Bureau of Licensing reports, and providing statistical reports for POSSE System.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=00035193) .

Work Schedule and Additional Information:

+ Full-time employment

+ Work hours are 7:30 AM to 4:00 PM, Monday - Friday, with 60-minute lunch.

+ This position will require travel as needed.

+ Telework: You may have the opportunity to work from home (telework) part-time up to four days a week, with one day per week in the Northwest Office Building in Harrisburg. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

+ Salary: In some cases, the starting salary may be non-negotiable.

+ You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices .

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

+ Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information;or

+ Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.

Other Requirements:

+ You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

+ You must be able to perform essential job functions.

Legal Requirements:

+ You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

+ Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

+ If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

+ Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

+ Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

+ Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

Telecommunications Relay Service (TRS):

+ 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

+ Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

+ Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

+ Your score is valid for this specific posting only.

+ You must provide complete and accurate information or:

+ your score may be lower than deserved.

+ you may be disqualified.

+ You may only apply/testoncefor this posting.

+ Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information do you possess?

+ 3 years or more

+ 2 but less than 3 years

+ 1 but less than 2 years

+ Less than 1 year

+ None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much college coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.

For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

+ 90 semester credits or more

+ 60 but less than 90 semester credits

+ 30 but less than 60 semester credits

+ Less than 30 semester credits

+ None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

+ Yes

05

WORK BEHAVIOR 1 - PHONE AND EMAIL COMMUNICATIONSMaintain and respond to the BOL HOTLINE and Resource Mailbox regarding PLCB+ and POSSE, including troubleshooting customer problems, linking licensees and attorneys to PLCB+ accounts, navigating the PLCB+ system, and assisting with the filing of information, fees, and applications.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

+ A. I have experience maintaining and responding to a phone hotline or email resource account, which included troubleshooting customer problems; linking accounts; instructing others on navigating the system; AND assisting with filing information, fees, or applications.

+ B. I have experience responding to a phone hotline or email resource account, which included troubleshooting customer problems; linking accounts; instructing others on navigating the system; OR assisting with filing information, fees, or applications.

+ C. I have successfully completed college-level coursework related to speech communication or business communication.

+ D. I have NO experience or coursework related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience maintaining or responding to a phone hotline or email account

+ Your experience troubleshooting and instructing others

+ Your specific duties and level of responsibility

07

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

08

WORK BEHAVIOR 2 - PROCESS REQUESTS FOR INFORMATIONProcess Attestation requests from Bureau of Liquor Enforcement (BLCE) for certification of Licensing information to include certified, precise, accurate, error free information for the BLCE in preparation of legal actions which may incur legal repercussions.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

+ A. I have experience processing requests from bureaus/agencies for certification of information. I had the final responsibility to ensure the information was precise, accurate, and error free.

+ B. I have experience processing requests from bureaus/agencies for certification of information. Someone other than myself had the final responsibility to ensure the information was precise, accurate, and error free.

+ C. I have successfully completed college-level coursework related to business/technical writing or research and analysis.

+ D. I have NO experience or coursework related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience processing requests for information

+ Your specific duties

+ Your level of responsibility

10

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

11

WORK BEHAVIOR 3 - ONLINE LICENSE APPLICATIONSDevelop procedures for and evaluate the online filing of liquor license applications to the Bureau, ensuring all guidelines and online pages are updated on a regular basis; adhere to the Liquor Code, Title 40 regulations, and the Bureau's business practices; and account for the impact of any changes to the Liquor Code and Board regulations as they relate to an application type.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

+ A. I have experience developing procedures for and evaluating the filing of applications, which includes ensuring all guidelines or online pages are updated on a regular basis; adhere to regulations and business practices; and account for the impact of any changes to regulations.

+ B. I have experience evaluating the filing of applications, which includes ensuring documents adhere to regulations and business practices.

+ C. I have successfully completed college-level coursework related to business law or data analysis.

+ D. I have NO experience or coursework related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience developing procedures for filing of applications

+ Your experience evaluating the filing of applications

+ Your experience ensuring items are updated, adhere to regulations, and account for changes in regulations

+ Your specific duties and responsibilities

13

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

14

WORK BEHAVIOR 4 - TESTING SYSTEM CHANGESAssist the Section Supervisor with testing changes to all Bureau of Licensing systems in UAT (User Acceptance Testing). This includes testing to confirm any changes installed perform exactly the way they were designed without any residual collateral damage to current correctly working applications.Levels of PerformanceSelect the "Level of Performance" which best describes your claim.

+ A. I have experience testing changes to systems in UAT (User Acceptance Testing), or other testing platform, which included confirming changes installed perform correctly and do not interfere with other working applications.

+ B. I have experience assisting others with testing changes to systems in UAT (User Acceptance Testing), or other testing platform, in which other individuals confirmed changes installed perform correctly and do not interfere with other working applications.

+ C. I have successfully completed college-level coursework related to support services or data entry.

+ D. I have NO experience or coursework related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim . If you indicated you have no work experience related to this work behavior, type N/A in the box below.

+ The name(s) of the employer(s) where you gained this experience

+ Your experience testing changes in systems

+ Your experience confirming changes are installed correctly and do not cause interference with other applications

+ Your specific duties and level of responsibility

16

If you have selected the level of performance pertaining to the college coursework, please provide the requested information in the text box below. Please be sure your response addresses the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the box below.

+ College/University

+ Course Title

+ Credits/Clock Hours

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov