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Responsible for all day-to-day operational activities within the practice. Facilitates a team effort in the delivery of superior patient experience. Creates a highly functional, engaged team. Assumes the responsibility for the risk management of the practice.

ACCOUNTABILITIES

Manages patient access to meet practice revenue/encounter and customer service targets.

Maintains practice overhead to established financial target

Manages and maintains reports, participating/coordinating benchmarking and data collection to support quality, service, risk and medical expense reduction.

Supervises, directs and oversees responsibilities and duties of office staff to ensure productivity and efficiency of office. Ensures that staff understands and follows established policies and procedures. Implements, defines and supports policies and procedures in the practice with appropriate approvals.

Supports academic integration by incorporating Learners into the Practice environment.

Establishes and maintains accurate recordkeeping and filing systems to include HR, payroll, billing, purchasing, AP, clinical and operational requirements. Communicates changes to physicians and employees in a timely fashion.

Prepares purchase orders and AP requests. Responsible for maintaining supplies, inventory and ordering processes. Reviews and approves supply and service purchases as per protocol.

Schedules office staff and verifies hours worked. Monitors and approves overtime and ETO for all employees. Approves payroll hours as per protocol.

High School Diploma or GED With Minimum of 3 years of Documented Supervisory Experience or a Bachelor’s degree in Business or a related field.

Skills:

Excellent computer skills, including Word and Excel or similar software

Strong interpersonal skills with the ability to lead and direct both clinical and clerical staff.

Strong organizational skills.

Able to balance needs of the physicians and the initiatives of the organization.

Demonstrates and promotes a strong commitment to achieving customer satisfaction.

Years of Experience:

Minimum of three years of documented supervisor experience if HS Diploma/GED.

WORKING CONDITIONS

Physical Demands:

Must be able to move about the practice/department and between workstations.

Must be able to understand directions (written and verbal), communicate and respond to inquires

Must be able to occasionally lift or carry light equipment or supplies.

Must be able to input and retrieve information from a computer

ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact [email protected]

Equal Opportunity Employer/Drug-Free Workplace

**Requisition ID:** 93742