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The Lease Compliance Manager is responsible for ensuring that client services are delivered in full compliance with lease agreements, legal requirements, and defined customer service terms and conditions. This role requires deep knowledge of lease structures, contractual service obligations (including SLAs and T&Cs), and the ability to translate those obligations into executable operational workflows. The individual will work cross-functionally across Legal, Finance, Implementations, Operations, and Customer Success to proactively manage compliance, mitigate risk, and ensure a best-in-class customer experience.

Lease Compliance Management

+ Interpret and manage client lease agreements to ensure compliance with all legal, financial, and operational requirements.

+ Ensure lease terms align internal operational capabilities, particularly around infrastructure, security, reporting, compliance, and delivery.

+ Monitor lease milestones (renewals, expirations, expansions) and proactively coordinate actions with internal stakeholders.

+ Ensure the successful execution of customer service terms and conditions outlined in lease agreements and customer contracts.

Contractual Service Term Management (SLAs & T&Cs)

+ Ensure the successful execution of customer service terms and conditions outlined in lease agreements and customer contracts.

+ Translate complex contract language (SLAs, maintenance windows, uptime guarantees, escalation procedures) into implementation deliverables.

+ Track, measure, and report on service delivery performance against contractual commitments.

+ Coordinate with Customer Success, Implementations, Operations, and Engineering teams to address any gaps between contract terms and actual service delivery.

+ Serve as the governance lead for service compliance, managing escalation paths and contract exceptions when service obligations are not met.

+ Support Quarterly Business Reviews (QBRs) by contributing compliance metrics and insights related to SLA performance and lease deliverables.

Service Delivery & Quality Assurance

+ Oversee the quality of services provided to ensure they meet or exceed the standards defined in lease terms and customer SLAs.

+ Implement quality assurance protocols and lead regular audits to validate ongoing compliance.

+ Collaborate with internal teams to address and resolve any service quality or performance issues in a timely, compliant manner.

+ Monitor performance of third-party vendors to ensure their performance aligns with contractual obligations, particularly in areas of security, uptime, and reliability.

Risk Management & Reporting

+ Identify and mitigate risks related to non-compliance with lease terms or service conditions that could result in operational impact, legal disputes, or customer dissatisfaction.

+ Provide regular compliance reporting and risk assessments to senior leadership, including trend analysis and proactive recommendations.

+ Ensure alignment with applicable local, national, and international regulatory standards (e.g., SOC, ISO, PCI, data protection, environmental codes).

Cross-functional Collaboration & Communication

+ Act as the central point of contact between Legal, Operations, Security, Implementations, Finance, Engineering, Customer Success, and regarding lease compliance and service delivery terms.

+ Communicate clearly and effectively any concerns or questions related to lease terms, SLAs, or service performance.

+ Integrate lease and service requirements into day-to-day operational processes and team workflows.

Experience/Skills:

+ A minimum of 5 years of Governance, Risk, and Compliance experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

+ Ability to gain clear agreement and commitment from others through effective communication

+ Knowledge of relevant laws, regulations, and standards within the data center industry

+ Strong project management and problem-solving skills

+ Ability to read and understand contractual language to enable consultation with a legal professional to clarify any confusing clauses or terms lower ambiguity of lease obligations and service requirements

Education:

+ Bachelor’s Degree in Business Administration or Management (or related field) or equivalent prior work experience is required

Work Environment:

+ Fast-paced office environment with visits to United States data center facilities for audit tours

+ Willingness to adjust hours and be flexible as required by the business.

+ Ability to travel approximately 10%.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 469-289-2092. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)