• Principal Technical Support Team Analyst

    Serco (Fort Leavenworth, KS)


    Position Description

    Serco is seeking a Principal Technical Support Team Analyst to join our dynamic team supporting the Army National Guard (ARNG) Mission Command Training Support Program (MCTSP) at Fort Leavenworth, Kansas. This is an excellent opportunity to work alongside a team of dedicated professionals committed to enhancing military operational readiness.

    In this role, you will:

    + Supervise a team of qualified technical personnel to train and assist unit staff in establishing and maintaining unit tactical command post shelters, power generation/distribution, and integration of Mission Command Information Systems (MCIS).

    + Train and provide technical support to establish command post networks and tactical communications equipment.

    + Install, operate, integrate, troubleshoot communications, configure applications, establish network addresses and connections, perform routine maintenance, and implement upgrades and security updates.

    + Provide technical support at the Mission Training Complex (MTC) or at the Training Unit Commander (TUC) point of need.

    Qualifications

    Qualifications

    + Bachelor’s degree with a minimum of 9 years of experience with military training and training support, or Master’s degree with a minimum of 7 years of experience.

    + Must possess an active U.S. Department of Defense (DoD) Secret security clearance.

    + Analytical subject matter expertise on the Command Post Computing Environment (CPCE) and Mission Command Information Systems (MCIS) Integration in support of Mission Command Training.

    + Strong background with integration of various MCIS including CPCE, Advanced Field Artillery Tactical Data System (AFATDS), Air and Missile Defense Workstation (AMDWS), Tactical Airspace Integration System (TAIS), Global Command and Control System – Army (GCCS-A), Joint Automated Deep Operations Coordination System (JADOCS), Command Web, Tactical Messaging, WAVE, and Joint Battle Command – Platform (JBC-P).

    + Working knowledge of simulation systems such as the Joint Land Component Constructive Training Capability (JLCCTC) and Division Exercise Training and Review System (DXTRS).

    + Possess IAT Level II certification.

    + Must be able to travel as needed (up to 25% of the time).

    + Must be able to work on-site at Fort Leavenworth, Kansas.

    To be successful in this role, you will have:

    + Strong leadership and mentoring capabilities.

    + Excellent technical, analytical, and troubleshooting skills.

    + Ability to work independently and collaboratively in a high-paced environment.

    + Strong organizational and communication skills to coordinate with a diverse technical and training audience.

    Additional desired experience and skills:

    + Digital Master Gunner qualification.

    + Minimum of 3 years of experience in MCIS integration at Brigade or higher echelons.

     

    If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

     

    Company Overview

     

    Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

     

    To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

     

    Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

     

    Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

     

    Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

     

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    Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

     

    **ID** _69571_

    **Recruiting Location : Location** _US-KS-Fort Leavenworth_

    **Category** _Information Technology_

    **Position Type** _Full-Time_

    **Security Clearance** _Secret_

    **Telework** _No - Teleworking not available for this position_

    **Campaign** _LPMTS_