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Position Description

Serco is seeking a motivated and experienced Knowledge Management Database Administrator to support the Fleet Deployment Training Program Support (FDTPS) at the Afloat Training Group in Norfolk, Virginia. In this role, you will manage the publication of online resources, maintain critical repositories, and provide classroom instruction to enhance the warfighter’s level of knowledge and readiness.

In this role, you will:

+ Serve as the chief administrator for online question banks supporting knowledge assessments.

+ Administer and maintain the customer’s website to ensure access to unit-level training resources and guidance.

+ Coordinate and standardize training in support of level of knowledge examinations.

+ Analyze metrics and data from assessments to identify gaps and recommend improvements for relevancy and effectiveness.

+ Conduct classroom training on accessing and utilizing online training repositories.

Qualifications

Qualifications

+ Bachelor’s degree with 6 years of relevant experience, or Master’s degree with 4 years of experience, or High School diploma with 10 years of experience.

+ Proficiency with Microsoft Office and SharePoint.

+ Experience maintaining databases and records.

+ Demonstrated ability to perform training needs assessments and gap analysis.

+ Experience conducting classroom training.

+ Active DoD Secret clearance.

To be successful in this role, you will have:

+ Strong communication and coordination skills.

+ Analytical mindset with the ability to interpret assessment data and metrics.

+ Attention to detail in managing online platforms and repositories.

Additional desired experience and skills:

+ Background in Navy shipboard training programs and procedures.

+ Experience managing online question banks and administering knowledge-based exams.

+ Expertise in standardizing and delivering training programs aligned to Navy operational requirements.

If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

New to Serco?

Join our Talent Community! (https://talent.serco-na.com/talentcommunity/signup)

**ID** _69437_

**Recruiting Location : Location** _US-VA-Norfolk_

**Category** _Information Technology_

**Position Type** _Full-Time_

**Security Clearance** _Secret_

**Telework** _No - Teleworking not available for this position_

**Campaign** _LPMTS_