• Office Assistant I - Summit Family Practice

    UPMC (Erie, PA)


    Join Our Team as a Full-Time Office Assistant I – UPMC Summit Family Practice, Erie, PA

     

    Are you passionate about providing exceptional customer service and looking to grow your career in a supportive, professional environment? UPMC’s Summit Family Practice in Erie, PA is currently seeking a Full-Time Office Assistant I to join our dedicated team. This Monday through Friday position offers a consistent 8:00 AM to 4:30 PM schedule—with no weekends or holidays required, so you can enjoy work-life balance while making a difference in patient care.

     

    As the first point of contact for many of our patients, you'll play a vital role by answering phones, scheduling appointments efficiently, and providing front desk support. We're looking for candidates with outstanding communication skills and a welcoming demeanor. Previous experience in a medical office is preferred, but most importantly, we value a commitment to high-quality service and a team-oriented attitude.

     

    At UPMC, you'll have access to our comprehensive Total Rewards Benefits package and a wealth of career development opportunities across our extensive health system. If you're ready to bring your customer service experience to a meaningful role in healthcare, we invite you to apply today and join a team that values compassion, excellence, and growth.

    Responsibilities:

    + Verify patient information and medical records in the scheduling system.

    + Schedule, coordinate, and reschedule patient appointments while relaying messages to staff and providers.

    + Greet and register patients promptly and politely, providing directions and performing check-in and check-out procedures.

    + Maintain a clean and organized waiting area, including beverage and reading materials.

    + Prepare patient charts in advance for upcoming appointments.

    + Answer and screen phone calls, take messages, and provide accurate information to callers.

    + Maintain and update physician schedules to ensure proper appointment coordination and confirmation.

    + Complete paperwork such as encounter forms and referrals, and use systems for billing, charge entry, and co-payment reconciliation.

    Required:

    + High school diploma or GED.

    + One (1) year of work experience, preferably in a medical office setting.

    Preferred:

    + Knowledge of medical terminology.

    + Word processing and computer experience.

    + Customer service skills/experience.

    Licensure, Certifications, and Clearances:

    + Act 34

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran