• Member Service Center Representative

    Advantage Federal Credit Union (Rochester, NY)


    Member Service Center Representative

     

    About the Organization Advantage Federal Credit Union is a Not-for-Profit financial organization, wholly and locally owned and operated by and for its members. Our mission is to be every member's first choice for financial services. Community is at the root of Advantage FCU as well as the heart and soul of the credit union. We are actively involved with the Rochester community and we support many foundations, charities and organizations.

     

    Location Metro

    Description

    The member service center representative position pays $21.00-$22.00 per hour and is eligibe for a quarterly incentive when goals are met!

     

    The member service center representative will assist members and potential members with their requests via phone; explains services, responds to problems, and directs phone calls to the appropriate area. They will serve the financial needs of members professionally, efficiently, and accurately while maintaining member confidentiality. In addition, develop member relationships and retention of business, while actively promoting and cross-selling credit union products and services.

    Position Requirements

    Six months to two years of similar or related experience. A high school education or GED is required. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Good listening and telephone skills; able to operate a 10-key calculator and computer keyboard. Able to make decisions with minimum information.

     

    Category Member Service Center

     

    Exempt/Non-Exempt Non-Exempt

     

    Full-Time/Part-Time Full-Time

     

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

     

    This position is currently accepting applications.