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Disability Resources & Access Office Specialist (FT)

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Disability Resources & Access Office Specialist (FT)

Salary

$15.00 Hourly

Location

Quad Cities Campus - Moline, IL

Job Type

Full-Time Staff

Job Number

22-00450

Department

Disability Services

Opening Date

05/19/2025

Closing Date

5/26/2025 11:59 PM Central

Work Hours

Monday-Wednesday 8am-4:30pm; Thursday and Friday 7am-3:30pm

Application materials required

Resume/Cover Letter

+ Description

+ Benefits

+ Questions

General Information & Responsibilities

The Office Specialist provides office management, clerical assistance, customer service, and support to the Disability Resources & Access Office. The Office Specialist is responsible for ensuring confidentiality, ADA compliance, accurate data entry, support for students with assistive technology, working with specialized computer software for students with disabilities, assisting with accessibility and accommodation implementation for activities, programs and services district-wide, and working with a diverse faculty, staff, student body and the public.

Description of Duties

DESCRIPTION OF ESSENTIAL DUTIES:

a. Serves as first point of contact for Disability Resources & Access Office

b. Assesses student needs and makes appropriate referrals to college departments and community resources.

c. Provides accurate and up-to-date information to prospective students.

d. Acts as an administrative assistant for the department, providing customer service to visitors and callers.

e. Schedules and maintains appointments and tests for the department; secures spaces as needed for overflow testing.

f. Responsible for AIM reporting/documentation software for student records, accommodations, communication, and reports.

g. Responsible for Banner data entry for state reporting.

h. Maintains confidential student records and general departmental files, including medical and psychological testing information related to students’ disabilities, academic records, and meeting notes.

i. Ensures students receive appropriate accommodations for testing.

j. Troubleshoots and problem solves when issues arise during testing.

k. Ensures compliance with all testing procedures, practices and policies; responsible for documenting any testing irregularities and reporting accordingly.

l. Responsible for scheduling through the Testing Center as the Register Blast Administrator for Disability Resources & Access.

m. Ensures computers, lockdown browsers, testing computers, and accessibility software are up to date.

n. Produces audiobooks or obtains eBooks from publishers.

o. Ensures all documents, handouts, course materials, and communication are accessible; remediates documents for accessibility, as needed.

p. Responsible for assisting the Disability Resources & Access Manager with closed captioning, audio/Zoom transcripts, ensuring their accuracy in an expedient manner

q. Serves as a certified test administrator and proctor for Accuplacer, TEAS, HESI, ALEKS and CNA.

r. Assists the Disability Resources & Access Manager with coordinating ASL interpreters and interpreting iPads.

s. Assists the Disability Resources & Access Manager in coordinating recruitment and awareness activities for prospective students.

t. Provides accurate information on the student complaint process if a student feels their rights have been violated and documents their concerns.

DESCRIPTION OF OTHER DUTIES:

a. Performs other job-related duties as assigned.

b. Generates reports as needed using Data Warehouse and AIM software.

c. Tracks and provides follow up to prospective students.

d. Responsible for correspondence with students, agencies, higher education institutions, school districts, governmental agencies, and the general public.

e. Responsible for working with students and healthcare providers to obtain the appropriate documentation of their disability.

f. Follows FERPA, maintaining confidentiality, security, and permanency of academic records, disability documentation, including medical records and psychological evaluations, and student information.

g. Responsible for record retention and compliance for Disability Resources & Access student records.

h. Maintains relationships with faculty, Testing Center staff and building ASC’s.

i. Assists with ensuring ADA and OCR compliance.

j. Provides back up support to the East Campus Disability Resources & Access Office.

k. Ensures that Disability Resources & Access information is distributed to all campus offices, prospective student folders are kept up-to-date, bulletin boards and banners are updated as needed.

l. Assists in the management and updating of Disability Resources & Access’ Canvas course.

m. Represents Disability Resources & Access Office at campus events.

n. Provides training to student workers on assistive technology and software available for students.

OVERALL ACOUNTABILITIES:

a. Demonstrates Black Hawk College core values.

b. Accuracy, efficiency, and timeliness of work.

c. Maintains confidentiality of records and information.

d. Ability to work collaboratively with others.

e. Ability to communicate in professional and pleasant manner with others.

f. Follows the Family Educational Rights and Privacy Act (FERPA).

g. Ensures test integrity.

h. Responsible for up-to-date knowledge of all federal, state, and institutional programs; rules, regulations, and policies for students with disabilities; including knowledge of the ADA and Section 504 regulations.

i. May require occasional travel to East Campus.

PRINCIPAL WORKING RELATIONSHIPS:

a. Works directly and collaboratively with the Disability Resources & Access Manager.

b. Works directly with student employees, scribes, lab assistants and interpreters.

c. Works directly with prospective, new, continuing and returning students.

d. Works closely with Student Services staff, faculty and all other staff.

e. Works collaboratively with IT and the Student Systems Administrator.

f. Works directly with the Teaching and Learning Center to coordinate and support Canvas accessibility.

g. Works collaboratively with the general public, High School Special Education contacts, agencies, and contractors.

h. Works closely with building ASC’s.

i. Works collaboratively with the Testing Center.

j. Works collaboratively with the East Campus Disability Resources & Access Office Assistant

k. Works collaboratively with Adult Education students, faculty and staff

Education & Experience

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

a. Associate degree required, coursework in office careers or education preferred.

b. Minimum of three years of administrative and customer service required.

c. Ability to maintain confidential records, material and information required.

d. Experience using Microsoft Office software; proficiency in Word, Excel, and Outlook required.

e. Ability to organize workload and follow through on assignments with minimum supervision required.

f. Excellent verbal and written communication skills required.

g. Previous experience working with people with disabilities preferred.

h. Ability to learn new software and technology required.

i. Prior experience with assistive technology and documentation/book/course accessibility preferred.

The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.

Supplemental Information

Black Hawk College does not sponsor employment visas.

Black Hawk College is an AA/EEO employer.

While you contribute your talent and enthusiasm to BHC, as an eligible employee you will have access to outstanding health benefits, ample time off, a pension plan, educational opportunities, and much more. In this section, you will find an overview of our comprehensive and generous benefit programs. Be sure to check out the Compensation section as well.

Core Benefits

Medical

Prescription Drug Plan

Mail Order Pharmacy

Dental

Vision

Basic Life Insurance

Tuition Waiver

Employee Assistance Program

Long-Term Disability

Flexible Spending Account (FSA)/Dependent Care Account (DCA)

Paid Holidays

Sick Leave

Vacation

Personal Days

Retirement Pension Plans

State University Retirement System of Illinois (SURS): Employees working in a regular and continuous position or one in which services are expected to be rendered on a continuous basis for at least four months or one academic term, whichever is less, may be eligible to enroll in SURS. To learn more about SURS, visitwww.SURS.org.

Optional 403b Tax-Deferred Investment Program: Employees may set up a 403b plan through Empower Retirement.

01

Do you possess an Associate degree?

+ Yes

+ No

02

Do you have a minimum of three years of experience in administrative and customer service?

+ Yes

+ No

Required Question

Employer

Black Hawk College

Address

6600 34th Ave

Moline, Illinois, 61265

Phone

309-796-5222

309-796-5224

Website

http://www.bhc.edu