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Job Summary

Work with the Digital Workspace team to handle incidents and tasks logged by Corewell Health staff members. Primary responsibility will be to support Microsoft 365 Teams, SharePoint, One Note, One Drive and other Microsoft tools.

Under direct supervision, assists in responding to requests from users for new or modified systems. This may involve planning, designing, and analyzing various programs or software. May help in the consultation with users to identify current operating procedures for single departmental changes, define system requirements, and determine programming and/or application functional requirements. Learns to create technical and procedural designs for new or revised applications, including system specifications and programming guidelines. May assist in the documentation to describe application changes for program development and corrections.

Essential Functions

+ Under general supervision, assists in the planning, design, testing, implementation, support and analysis of programs and software.

+ Learns how to identify current operating procedures for departmental changes.

+ Helps define system requirements and identify programming and/or application functional requirements.

+ Based upon technical and procedural information, assists in developing system specifications and programming guidelines.

+ Supports the documentation of application changes for program development and corrections.

Qualifications

Required

+ Associate's Degree or equivalent in a related field

+ Prior customer service experience in a technical field

Preferred

+ Bachelor's Degree or equivalent in a related field

+ Experience in systems development lifecycle, including requirements gathering and design

+ Background in a health care, sciences or information systems

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

+ Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) .

+ On-demand pay program powered by Payactiv

+ Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

+ Optional identity theft protection, home and auto insurance, pet insurance

+ Traditional and Roth retirement options with service contribution and match savings

+ Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

Intranet And Collaboration Apps

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.