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Customer Service Representative
- Access Dubuque (Dubuque, IA)
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Customer Service Representative
Medline Industries
7 Positions
ID: R2500952
Posted On 03/20/2025
Refreshed On 04/23/2025
Job Overview
Job Summary
Be part of our World-Class Customer Service Operation! We assist hospitals, clinics and end users with placing, tracking, and maintenance of orders, providing product information, checking inventory status, and facilitating price quotes.
Ideally you will have previous customer service experience, excellent communication, very strong computer skills, and attention to detail.
Our culture is one of a kind and we strive to create an experience that values every member of our team. We do life together!
Enjoy the amenities of our facility including a full service cafeteria and coffee center, fitness center, outdoor break areas and walking trail.
Job Description
Responsibilities:
+ Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
+ Maintain record of calls and note customer's records as necessary to maintain consistency in service.
+ Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders.
+ Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.
+ Review customer's service needs and refer to other service departments for follow up as needed.
Qualifications:
+ Availability to work Full Time, 40 hours, Monday thru Friday.
+ This role will be Hybrid in our Dubuque, IA office.
Education:
+ High school diploma or equivalent.
Certification / Licensure:
+ None required.
Work Experience:
+ At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience.
Knowledge / Skills / Abilities:
+ Basic level skill using Microsoft Office products, including Excel and Word.
+ Experience providing customer service to internal and external customers, including meeting quality standards for services.
+ Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$14.50 - $19.50 Hourly
The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here (https://digital.alight.com/medline) . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here (https://www.medline.com/about-us/inclusion-and-diversity/) .
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Primary Contact
1657218154676
Daniel Mudrak
Recruiter Assoc, HR
Phone
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Job Details
Categories
Customer Service
Location
Dubuque, IA
Shift
Rotating Shift
Job Type
Employee
Full/Part
Full Time
Pay/Salary
14.50 - 19.50
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
PTO (Paid Time Off)
Paid Holidays
Tuition Reimbursement
Qualifications
Education
High School/GED
Experience
1-2 Years
Company ID
1150
Job REQ #
R2500952
\# Positions
7
Start Date
20250320
End Date
20250930
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Medline Industries
About the Company
Medline's Dubuque office serves as the primary contact center for the Northfield, Illinois based company. Opened 20 years ago with a staff of just 25, Medline Dubuque is currently home to over 500 employees, and we anticipate this growth to continue. Medline has a family environment, where work is made FUN and people are RARE. We have an extraordinary team and are looking for exceptional people to join us!
For more information on Medline Industries, Inc., feel free to check out our website at www.medline.com.
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