• Customer Accounts Advisor Plus

    Aaron's Inc (Pittsburgh, PA)


    **Job Title:** Customer Account Advisor Plus

    **Job Family:** Company Stores

     

    PAY:** **The hourly range for this position is $13.25 to $14.00. This position is also eligible for incentive pay based on performance.

     

    **FLSA Status:** Non Exempt

    **Job Code:** 176 & 136

    Summary:

    The Customer Account Advisor assists the Accounts Department in lease agreement renewal

    Duties and Responsibilities:

    + The Acquisition and Maintenance of Customers

    + Protect Company assets

    + Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone

    + Act as a customer counselor who resells the benefits of timely lease agreement renewal payments

    + Assist in setting and achieving daily, weekly and monthly revenue and renewal goals

    + Document all customer appointments in the store computer system

    + Maintain updated customer information

    + Assist with merchandise returns and customer deliveries as directed

    + Perform responsibilities of the Customer Account Manager when directed

    + Safely operate company vehicle

    + Load, secure and protect product in company vehicle

    + Clean and certify merchandise in the Quality Assurance Center for all items personally returned

    + Complete and maintain weekly vehicle maintenance sheet and route sheets daily

    + Assist the Sales Team as needed

    Education and Experience:

    + High School diploma or equivalent preferred

    Required Skills and Competencies:

    + Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds

    + Good communication and interpersonal relationship skills

    + Strong telephone etiquette

    + Good organizational skills

    + Professional groomed appearance

    + Good driving skills

    + Ability to work schedule of budgeted hours varying from 8am to 9pm

    + Satisfactory MVR, D.O.T physical/certification in states that require it, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy