-
Product Support Admin
- Custom Truck One Source (Kansas City, MO)
-
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.
Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.
Summary
Acquire in-depth product knowledge and applications to support segment leaders and sales teams. Key role in scheduling and quoting all products.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
+ Work directly with Product Managers and associate managers executing AOP and supporting sales teams.
+ Attend production calls with manufacturing facilities to confirm scheduling and obstacles.
+ Commercial Expertise: Customer; Product / Solutions; Market; Competition
+ Working knowledge and expertise in Sales Force, PowerBI and M3
+ Work with the master scheduling team to form accurate production schedules. Updating/communicating schedules and completion dates.
+ Prepare accurate quotes working with the appropriate teams.
+ Work in concert with the PM and manufacturing team to schedule delivery dates to customers.
+ Communicate with CTOS vendors in all aspects of the buying process.
+ Collaborate with PM on process improvements and or obstacles.
+ Attend SIOP discussions.
+ Give production timely feedback on any warranty claims.
+ Participate in marketing meetings discussing effective marketing strategies to ensure segment growth.
Required Skills and Qualifications:
+ Bachelor's Degree or 1+ year of industry experience.
+ Ideal candidate will possess the interest of learning and growing within the segment.
+ Excellent analytical skills, be able to gather and digest applicable data, and develop deep understandings of both the financial and operational levers.
+ Communication and presentation skills that can be adapted to fit the needs from the c-suite to the shop floor. Self- motivated and be a problem solver.
+ Analytical - Synthesizes complex or diverse information; Collects data; Uses intuition and experience to complement data; Designs workflows and schedules.
+ Problem Solving - Identifies and resolves problems in a timely manner; Analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
+ Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
+ Communication – Strong communicator and collaborator with existing teams
+ Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
+ Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
+ Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
+ Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Presents ideas and information in a manner that gets others' attention.
Working Conditions
+ At times, the job is performed under extreme temperature variations and some hazardous conditions while on-site with customers.
+ At times travel to a location may be required.
+ Must be able to safely operate equipment.
+ Safety MUST be the priority while in CTOS shops or on a customer jobsite.
Physical Requirements
+ Occasional lifting, carrying, pushing, and/or pulling; some climbing and balancing on ladders and platforms of heights above 42”, significant stooping, kneeling, crouching, and/or crawling throughout an 8-12-hour day, and up to 60 hours per week.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
BENEFITS
+ 401(k) with Employer Match
+ Competitive Health Care
+ Dental, Vision, and Life Insurance
+ Paid Vacation, Sick and Holidays
+ STD/ LTD
+ Partner Discounts
+ Investment in Employee Development
_Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._
-