"Alerted.org

Date Posted:

2025-05-19

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position.​

The company will not seek an export authorization for this role.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The GTF Repair Supply Chain organization is seeking a Customer Service Manager (P4) to manage customer relationships and repair execution for Time & Materials (T&M) across the PW1100G-JM, PW1500G, and PW1900G engine programs.

The T&M team is responsible for executing internal and external repair orders that support on-time engine inductions and component repairs. This role will work within our global network of operators, suppliers, and partners to ensure delivery of affordable, high-quality serviced material that meets our customers’ dynamic needs.

Our team fosters an internal environment that thrives on utilization of the RTX CORE operating system, while ensuring our GTF Network partners meet performance standards, capacity requirements, and success in their lean journey. Other responsibilities of the organization include driving customer satisfaction, on-time delivery, quality, and optimizing process flow for Pratt & Whitney programs.

It is essential for the selected candidate to build relationships with both our customers and our suppliers, enhance customer experience through flawless execution of our supply chain processes, and ensure adherence to our contractual and procedural requirements. The selected candidate should demonstrate an understanding of the RTX aerospace business and will play a key role in interfacing with internal and external stakeholders to lead, coordinate, and implement strategic supply chain management activities.

Previous experience in supply management, a working understanding of a multi-cultural/multi-national customer/supply base, and a deep understanding of both the internal and external business landscapes will be beneficial. Strong interpersonal, decision making, and communication skills required along with analytical and project management skills.

This position will be onsite in our East Hartford, Connecticut office.

What You Will Do:

+ Onboard and educate new GTF Operator Customers on repair requirements and capabilities.

+ Maintain the external GTF part repair catalog and communicating pricing / repair fees to Customers.

+ Oversee (2) Customer Service Representatives ensuring all required tasks are completed on-time and in compliance to our policies and procedures.

+ Ensure repair quote accuracy and approval documentation.

+ Create monthly repair billing recommendations based on contractual obligations.

+ Resolve customer pricing disputes / negotiations.

+ Provide oversight on customer service performance and delivery assurance.

+ Support fleet management for on-wing repair order execution.

+ Enforce compliance with all policies and procedures.

+ Host calls with Customers to address concerns and foster relationships.

+ Ability to travel up to 10%

Qualifications You Must Have:

+ Bachelor’s Degree in Business, Supply Chain, Operations, Finance, or a related degree and 8 years of experience in customer service, supply chain, fleet management, finance, or relevant experience; OR an Advanced Degree and 5 years of relevant experience.

+ U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

+ SAP experience with a focus on sales order placement, quote placement, and invoice execution.

Qualifications We Prefer:

+ Ability to develop and foster positive working relationships with Customers and vendors.

+ Ability to complete all tasks independently, as well as in a team environment.

+ Detailed understanding of drop-ship supply chain processes, including worldwide logistics management and incoterms.

+ Ability to effectively communicate across multi-cultural/multi-national customers and supply base.

+ Ability to interpret and execute customer contracts

+ Aerospace product knowledge (manufacturing techniques, quality requirements).

+ Certification in lean manufacturing principles (RTX CORE apprentice or equivalent) and willingness to lead process improvement projects across the Aftermarket Repair Supply Chain organization.

+ Proficient with Microsoft Office tools (Excel, Word, etc)

**What is my role type?** In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

**Onsite:** Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels.

RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

_RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._

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Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.