• HR Coordinator - Jackson Hole Adventure Operations

    ARAMARK (Jackson, WY)


    Job Description

    Hit the fresh powder near Jackson Hole! Jackson Hole Adventure Center is situated in some of the most beautiful countryside in the United States. While hiking and fishing abound in the warmer summer months, the winter is all about fresh powder. Enthusiasts and beginners flock to the area to enjoy some of the most epic snowmobile country in the world. We offer snowmobile tours & rentals to fit anyone’s need for speed. With over 500 inches of annual snowfall, you won’t be disappointed in your visit to Jackson Hole.

     

    The HR Generalist Coordinator is responsible for providing customer service to employees, managers, and the HR community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, staffing, benefits, and performance management. The HR Generalist Coordinator III will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing life-cycle transactions such as onboarding, status change, compensation, separations, etc.

    Job Responsibilities

    Provide excellent customer service in response to phone and online inquiries from employees and managers.

     

    Resolve inquiries by accessing information in multiple HR systems.

     

    Triage general inquiries to ensure accurate work category is assigned.

     

    Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.

     

    Process transactions by collecting required information or backup documentation from the employee, manager, or HR.

     

    Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.

     

    Perform quality assurance reviews on electronic and manual transactions

     

    Partner with Payroll and other COEs, as appropriate to resolve issues.

     

    Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

     

    At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

    Qualifications

    Experience working in a call center environment strongly preferred

    Strong computer/technical skills; previous HRIS experience preferred

    Bachelor?s degree in HR or related field strongly preferred

     

    Knowledge of HR concepts and terminology

     

    Effective verbal communication skills

     

    Effective listening skills

     

    Confirmed customer service orientation

     

    Confident phone presence

     

    Solid ability to grasp information quickly and probe optimally when required

     

    Excellent organizational skills and the ability to prioritize requests and duties

     

    Attention to detail

     

    Effective research, problem-solving, and follow-through skills

     

    Ability to remain positive under pressure

     

    Bilingual (English and Spanish) preferred

    Education

    About Aramark

     

    Our Mission

     

    Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

     

    At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

     

    About Aramark

     

    The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter .