• Technical Project Manager

    NTT DATA North America (Jacksonville, FL)


    NTT DATA's Client is seeking a Technical Project Manager with 5+ Years of experience in managing the lifecycle for a complex cross functional body of work that has a long-term positive impact on the company. TPM will be instrumental in brainstorming and planning the project execution and delivery

     

    Scheduling and designation of project tasks to team members

     

    Execution of each phase of the project

     

    Managing the project's budget

     

    Communicating with all stakeholders

     

    Sound foundational knowledge of infrastructure and architecture

     

    Strong knowledge on project management tools Scrum/Agile etc.,

     

    Ability to communicate effectively in both technical and non-technical terms

    Basic Qualifications

    Need 5+ Years of experience to establish collaborative and productive relationships with product management, governance, UX design, vendors, and other support teams

     

    Need 5+ Years of experience in defining and organizing the program, outline tenets, analyze data, drive performance improvements and influence resource allocation for all stages of execution (from ideation to delivery)

     

    Need 5+ Years of experience in fostering an environment of engineering excellence and innovation

     

    Need 5+ Years of experience working closely with development teams to build and launch new products, features, and programs

     

    Understand service level agreements (SLA) and how your systems are performing in relation to them

     

    Understanding of Telecommunication and Contact Center systems

     

    Familiar with cloud-based services

     

    Interactive Voice Response (IVR) experience/knowledge

     

    Own planning, standups, demos, retrospectives, and the execution of your sprints

     

    Remove blockers and always find the path forward in challenging situations

     

    Ensure teams are building using modern practices and tools.

     

    Recognize and act of your responsibility for driving change for the entire development community.

     

    Cultivate operational excellence within your teams.

     

    Understand service level agreements (SLA) and how your systems are performing in relation to them

     

    Ensure your systems self-report breaches and understand root cause.

     

    Insist that your teams provide timely resolution of identified production defects.

     

    Mentor and grow your people.

     

    Create an environment of individual accountability.

     

    People grow to meet expectations. Yours should be high.

     

    Operate successfully in ambiguous environments

    \#LI-IST

    About NTT DATA:

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en)

     

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