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Employment Type:

Full time

Shift:

Evening Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center (https://www.loyolamedicine.org/location/lumc) , Gottlieb Memorial Hospital (https://www.loyolamedicine.org/location/gmh) , and MacNeal Hospital (https://www.loyolamedicine.org/location/macneal-hospital) .

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Partner and become Loyola Strong!

**Shift:** 2:00pm - 10:30pm (Wednesday -Sunday)

What you’ll do:

+ Answer phones to manage paging, messaging, appointment scheduling, and general inquiries.

+ Serve as the initial contact for new patients, referring physicians, and the public seeking information about physicians, staff, programs, and services.

+ Screen and transfer escalated appointment-related requests to patient access schedulers, ensuring a smooth and professional handoff.

+ Provide directory information, assist with inquiries related to staff, clinic services, office hours, and general information.

+ Effectively manage and relay messages to physicians, patients, and family members, ensuring timely and accurate communication.

+ Screen physician calls and determine whether they should be transferred to the office, nurse, or paged.

+ Initiate medical teams for emergency code calls, logging all relevant details, and assist security during disaster or emergency procedures.

+ Support and execute the department’s disaster plan in case of equipment or network failure.

We offer our** **Patient Access Partners

• Benefits from Day One

• DailyPay! Work today/Get paid today

• Tuition Reimbursement

• Career Development

• Referral Rewards

• Strong Team Culture

• Career Growth Opportunities

What** **you’ll need for this job:

• High School Diploma or Equivalent

• 1-2 years of previous job-related experience

• Strong verbal and written communication skills, with a commitment to providing exceptional customer service.

+ Ability to problem-solve by critically evaluating information and implementing effective solutions.

+ A proactive approach to quality improvement and operational efficiency.

+ Experience in a healthcare or similar customer service role is preferred.

Pay Range: $15.76 - $22.11 per hour

_Actual compensation will fall within the range_ _but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles._

Trinity Health Benefits Summary (https://www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf)

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran