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Senior On-Site Service Specialist

Position Profile:

Join our dynamic team as a Senior On-Site Service Specialist, where you will be at the forefront of delivering exceptional operational support and customer service. This role combines high-level mailroom, shipping/receiving, and print services with occasional receptionist duties, ensuring seamless day-to-day operations across client sites. You’ll be responsible for handling a wide range of tasks—from operating high-volume print equipment to managing mail distribution and coordinating service calls—all while maintaining a professional and customer-focused demeanor.

Job Duties and Responsibilities** **:

+ Operate and maintain high-volume 2D/3D print and copy machines, ensuring quality and efficiency

+ Receive, sort, and deliver incoming and outgoing mail and packages using tracking systems

+ Perform shipping and receiving duties, including dock work and applying postage

+ Distribute office supplies and mail to designated personnel or drop-off points

+ Respond to and coordinate service calls; escalate technical issues as needed

+ Maintain accurate logs for mail, meter readings, service calls, and job charges

+ Provide exceptional customer service by addressing inquiries and managing job requests

+ Perform light maintenance, meeting room setups, and occasional receptionist duties

+ Travel between buildings as needed to support multi-site operations

+ Adhere to safety protocols and quality check procedures to ensure a secure work environment

Qualifications – Must Have:

+ High school diploma or GED

+ 1–2 years of relevant experience in mailroom, print services, or office support

+ Proficiency in MS Office Suite and basic computer skills

+ Strong communication and customer service skills

+ Ability to lift up to 50 lbs. and push/pull equipment up to 400 lbs.

Qualifications – Nice to Have:

+ Experience with copy/print equipment and mailroom operations

+ Basic electronics knowledge and troubleshooting skills

+ Valid driver’s license and minimum auto insurance coverage

Skills and Competencies:

+ Strong organizational and multitasking abilities

+ Ability to work independently and adapt to changing priorities

+ Knowledge of shipping/receiving procedures and packing methods

+ Excellent verbal communication and interpersonal skills

+ Problem-solving mindset with attention to detail

Working Conditions:

+ Exposure to varying weather conditions when traveling between buildings

+ Physical activity including standing, walking, bending, and lifting

+ Fast-paced environment with tight deadlines and high service expectations

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.