• Senior Contact Center Software Engineer

    ManpowerGroup (Houston, TX)


    We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE CXone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and training stakeholders.

    Qualifications for Success:

    • 2-4 or more years of IVR and ACD development experience

    • 1-3 or more years of CXone Studio scripting

    • CRM integration experience

    • IVR, ACD, Self-Service, API, DFO, chat/email/omnichannel development experience required

    • IA, PM, QM, Personal Connection, and Enlighten AI experience are a plus

    • Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process.

    • Experience working both test and development/production environments

    • Experience in training end-users on NICE CXone admin tools and reporting

    • Additional cloud telephony experience. For example, Five9, Talkdesk, Amazon Connect, Twilio, Genesys Cloud, or 8X8 telephony platform experience is a plus

    • Collaborate with stakeholders on their business requirements and convert them into NICE CXone solutions.

    • Experience mentoring others on the Telecom team

    • Ability to work independently

    • Certifications such as Core and Core+ Certified | NICE Certified Implementation Engineer (NCIE) and the ACD Administrator certification preferred

    • High School diploma or GED required

     

    ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.