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Job Description

One of Insight Global's largest financial clients is looking for a Collections Specialist to join the team that will be responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 30-89 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of moderately complex payment and billing histories and negotiation of payment arrangements. Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts up to and including repossession, modification where appropriate and/or the transfer of accounts to late-stage collections or the Financial Recovery group. This role may also involve direct contact with our program/dealer partners and/or our serviced by other sources to assist with problem accounts and reconciliations. Determination of the appropriate time to place customers in default status and following the appropriate steps to do so.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

3-7+ years of consumer or commercial collections experience

3+ years of Account Reconciliation experience

Proficiency in Excel

Ability to multitask in a deadline driven fast paced environment

Analytical and problem-solving skills, ability a make sound responsible decisions in a timely manner

Experience working within a B2B background Experience utilizing Oracle

Experience working in a collections center

Experience working in a direct lender background null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].