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SUMMARY:

The Sr. Analyst – Application Support will have expertise in SharePoint and Microsoft Power Platform (Power Automate, Power Apps, Power BI) to develop, lead, support, and implement application solutions across MEMS and MEPUSA. This role focuses on automating and optimizing business processes through custom workflows, applications, and dashboards, while also managing user onboarding/offboarding, account provisioning, and equipment support. The ideal candidate has strong experience in SharePoint Online development, UI/UX design, .NET/C#/JavaScript, and SQL, with a proven ability to streamline operations using Power Automate. Collaboration with IT and business stakeholders, excellent communication, and the ability to work independently in a dynamic environment are essential for success.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

+ Supporting all business applications, including regular, after-hours, and weekend support as needed.

+ User support.

+ Liaison between users and vendors.

+ Overseeing and directing rollout of client applications including documentation, testing, diagnosis, resolution of problems, monitoring, alerting, and future enhancements.

+ Conduct in-depth data analysis to identify trends and drive data-driven decisions.

+ Developing and optimizing provisioning, patching, and upgrade processes.

+ Designing and automating custom reports to improve operational efficiency.

+ Enhancing application system performance through advanced tuning and monitoring.

+ Owning the full life cycle of applications, from selection, implementation, and execution to continuous improvement and decommissioning.

+ Leading and managing application-related projects according to the industry’s best practices and ensure that all projects are delivered on time, within scope and budget.

+ Establishing governance, policies, and procedures to optimize application utilization, minimize operational costs, and ensure compliance with business and regulatory requirements.

+ Serve as the highest level of escalation, proactively resolving complex production issues and providing strategic analysis and recommendations to management.

+ Developing and maintaining strong vendor relationships, negotiating service agreements, and ensuring vendor performance aligns with business objectives.

+ Driving innovation and continuous improvement by identifying emerging technologies and recommending enhancements to the application portfolio.

+ Other duties as assigned.

REQUIRED SKILLS & ABILITIES:

+ Advanced communication skills: Exceptional verbal and written communication, with the ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders. Ability to lead meetings, present findings and recommendations to leadership, and draft strategic documentation.

+ Expertise in third-party software: Extensive experience with Microsoft 365, SharePoint Online, Power Apps, and Power Automate, as well as deep knowledge of how to optimize and customize these tools to enhance business processes and workflows.

+ Advanced proficiency with Microsoft applications including Office products, especially Excel and SQL.

+ Advanced ability to design, implement, and optimize BI tools and cloud-based applications, with a focus on data integration.

+ The ability to effectively and quickly demonstrate proficiency in adoption and support of third-party software licensed to the Company such as Allegro Horizon ETRM, Document Intelligence, Enverus Products, Quorum, Aucerna Execute, zdSCADA, and Spotfire.

+ Understanding of the concepts behind IT controls, Document & Contract Lifecycle Management, Automation and Audit.

+ Understanding of the basic commercial concepts behind Oil and Gas Accounting, Lease Management, and gas and power trading is a plus.

+ Ability to work independently under limited supervision.

EDUCATION & EXPERIENCE:

+ A bachelor’s degree in computer science, management information systems, or equivalent related work experience is required.

+ At least 5 years of working experience with information systems and applications or equivalent project management-related experience.

+ 3 years of working experience with information systems and applications in the Oil & Gas industry is preferred.

OTHER REQUIREMENTS:

+ Ability to work in a customer-oriented IT team with a strong “Users First” and “Business Enabler” mentality.

+ Possess excellent written and oral communication skills; ability to provide reliable and informative project status to supervisors and users; excellent organizational, analytical, as well as oral and written communication skills; must have excellent phone support, customer service, communication skills.

+ Ability to work independently and in a team.

+ Ability to interface across different levels of the business.

+ Ability to work on multiple tasks at any one time.

+ Ability to explain complex ideas in a cohesive and clear manner.

LANGUAGE SKILLS:

+ Fluent verbal and written skills in English.

LICENSES, CERTIFICATES, REGISTRATIONS:

+ Microsoft Certified: Power Platform Fundamentals (PL-900) is a plus.

+ Microsoft Certified: Power Automate RPA Developer Associate (PL-500) is a plus.

+ Project Management Professional (PMP) certification with IT focused projects is a plus.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. Physical demands include:

+ Prolonged periods of sitting and may need to routinely move around to communicate with different groups

+ Occasionally work late to meet business demands and to facilitate meetings with Tokyo office

+ Must be able to lift up to 15 pounds at times.

+ Must have a valid DL.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.