• Hybrid Customer Experience Project Manager

    Insight Global (Tampa, FL)


    Job Description

    Insight Global's client in the Utilities Industry is searching for a Hybrid Customer Experience Project Manager to join their team for a 6-Month Contract to Hire Opportunity. This person will work in the Customer Experience department dealing directly with customers and internal stakeholders and perform duties including, but not limited to the following:

     

    - Handle incidents and requests

     

    - Help develop and test solutions

     

    - Understand assigned areas and how solutions fit together, and help assess the impact of changes and upgrades

     

    - Work with the business to prioritize initiatives and get input on solution plans and strategies

     

    - Support business partners

     

    - Understand data models

     

    We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

     

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

    Skills and Requirements

    - Associate's Degree in Business Management or a similar discipline (Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from a recognized educational institution.

     

    - 2 years of experience with reviewing, updating, and closing requests via Ticketing system.

     

    - Experience supporting the SDLC

     

    - Prior experience supporting onshore and offshore teams

     

    - Prior experience troubleshooting incidents

     

    - Prior experience with production support in a multi-client environment - Bachelors Degree in Business Management or a similar discipline (Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from a recognized educational institution

     

    - 1 year of experience working with SAP's CRMB/IS-U solution in areas such as customer service, billing and rates, finance and credit, or device management.

    - Experience with ServiceNow null

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].