• Technology Support

    Motion Recruitment Partners (East Point, GA)


    Technology Support

     

    East Point, Georgia

     

    Local Only

     

    Contract

     

    $25/hr - $28/hr

     

    Windows Technical Support Analyst

     

    Fantastic long-term opportunity for a Windows Technical Support Analyst working onsite in East Atlanta for a company that has one of the best work environments in Atlanta.

     

    Our well-established client in the education sector is seeking a skilled **Technical Support Analyst** for a long-term contract engagement. This is a dynamic, multi-site support role requiring strong troubleshooting skills, excellent communication, and a service-oriented mindset. You will play a key role in ensuring the smooth operation of hardware, software, and instructional technology systems across multiple campuses.

    Key Responsibilities:

    + Provide hands-on technical support to end users, resolving hardware, software, network, and instructional technology issues.

    + Manage service requests using the internal ticketing system, ensuring compliance with SLAs for response and resolution times.

    + Communicate effectively with the service desk and technical support coordinators regarding incident status and planned IT initiatives (e.g., online testing).

    + Assist with routine maintenance and on-site network-related repairs in coordination with the service desk.

    + Maintain accurate network documentation, including LAN wiring diagrams, closet equipment configurations, and drop identifications.

    + Set up and configure new hardware, workstations, print stations, and ensure correct printer assignments.

    + Track and manage hardware inventory, including deployments, repairs, and end-of-year procedures.

    Required Qualifications:

    + Minimum of 5 years of IT support experience in an enterprise environment.

    + Strong knowledge of Windows 10 and/or Mac OS in a managed computing environment.

    + Hands-on experience with Office 365, desktops, laptops, tablets, smartphones, and common peripherals (printers, projectors, scanners, smart boards, etc.).

    + Familiarity with IT support tools such as Active Directory, Remedy, or LANDesk.

    + **Imaging experience is required; SCCM knowledge is strongly preferred.**

    + **CompTIA A+ certification is very strongly preferred.**

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Maya Russo

    Specialization:

    + Technical Support