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Description

Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.

Workforce Staffing

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history. Amazon is seeking an operations-oriented leader to join our Workforce Staffing (WFS) team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com.

The Workforce Staffing (WFS) Regional Leader is responsible for strategic leadership, operational excellence, and people development across a large field organization. This is a transformational leader who flawlessly executes field operations while developing high-performing teams and delivering best in class candidate experiences.

This position requires being based in Kent WA with the expectation to frequent travel to Seattle WA Corporate HQ.

Key job responsibilities

The Workforce Staffing (WFS) Regional Leader is responsible for strategic leadership, operational excellence, and people development across a large field organization. This is a transformational leader who flawlessly executes field operations while developing high-performing teams and delivering best in class candidate experiences.

Key Responsibilities:

People Leadership & Development:

• Provide strategic leadership and oversight for all WFS field operation New Hire Events (NHE) across the region

• Build, develop, and retain high-performing teams through coaching, mentoring, and career development

• Drive a culture of excellence, innovation, and continuous improvement

• Lead and manage performance reviews, succession planning, and talent development initiatives

• Foster an inclusive workplace environment that promotes diversity and collaboration

Operational Excellence:

• Drive operational excellence at New Hire Events (NHE) including scheduling optimization, labor resource allocation, and KPI achievement

• Flawlessly execute standard operating procedures to ensure consistency across all locations within the region

• Establish effective communication strategies across all levels of your regional organization

• Lead process improvement initiatives to enhance efficiency and reduce costs

• Manage budget and resource allocation across the region

Strategic Planning and Execution:

• Drive all strategic initiatives to enhance the candidate experience and drive operational efficiency

• Develop long-term staffing strategies aligned with business growth objectives

• Build and maintain strong relationships with cross-functional stakeholders to execute all business requirements

• Drive innovation and share best practices across the region and network

Requirements:

• Progressive leadership experience leading multi-unit business operations across a region/large geography

• Strong track record of developing high-performance teams

• Excellence in operational execution

• Strong organizational skills

• Ability to thrive in a fast pace environment

• Strong analytical and problem-solving skills

• Leverage data to support decision making

• Excellent in stakeholder management communication

• Ability to travel up to 75% of time including 5 days/week in office

A day in the life

As a Regional Manager you oversee and are accountable but not limited for two main aspects of the Work Force Staffing field operations for a defined geography of multiple(nodes) or market segments with 6 direct reports. 1) Operations of New Hire Events (NHE) including schedules, organizing resources and ensuring node leaders are delivering on all KIP’s, 2) WFS Regional Manager will be responsible for developing strategic plan to engage and develop reporting leaders.

Regionals will be required to visit adjacent NHE sites within a reasonable travel time radius inside the home market during non-travel weeks. For this position travel to the Seattle Market will be required outside travel week schedule. Travel week will consist of a regional visit to each of their Region’s nodes, completing a WFS Regional Visit Form a minimum of once Node per quarter. Travel will account up to 75% of the time.

The Northwest Region covers main and surrounding areas for Seattle/Kent area, Boise ID, Denver CO, Spokane WA, Portland OR, Sal Lake City UT.

Basic Qualifications

- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

- 3+ years of experience managing hourly and salary employees

- Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce

- Cross-functional project management experience

- Proficient in Microsoft Office Tools

Preferred Qualifications

- Master’s degree or MBA preferred

- 5+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field

- 3+ years of experience managing hourly and salary employees •

- Experience with Applicant Tracking Systems or other tracking and reporting systems like Salesforce

- Exceptional analytical skills, comfortable working with large amounts of data and communicating data findings, experience establishing and tracking key performance metrics including return on investment

- Cross-functional project management experience

- Basic/Working knowledge of Six Sigma tools and Lean techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,600/year in our lowest geographic market up to $206,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.