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Description The Business Systems Analyst (BSA) is a highly motivated, self-driven individual who is passionate about achieving goals and is committed to providing a high level of service. Ideally, this individual thrives working in a fast-paced, entrepreneurial environment with a high level of individual ownership and accountability. As technical product SMEs, BSAs are responsible for: serving as a primary liaison between clients/vendors and internal technology teams; researching system issues; documenting technical requirements; updating configurations; and validating deployments.

Duties and responsibilities

• Serve as product SME internally & externally

• Develop and maintain effective, strong working relationships with new and existing clients

• Communicate effectively & autonomously with clients, including executive level stakeholders, technical resources, and end users

• Support the implementation of project plans in coordination with Project Management

• Perform technical research utilizing systems and data (SQL, stored procedures, etc.) to resolve business issues in the most effective and productive manner

• Transform stakeholder requests and business needs into effective User Stories with appropriate documentation (functional requirements, technical specifications, mapping documents, system designs, etc.) and acceptance criteria

• Manage stakeholder expectations relative to planning & execution by serving as liaison between stakeholders and the Dev Team

• Participate in daily stand-up meetings

• Support DEV & QA throughout the SDLC

• When and where necessary, coordinate development & deployments with corresponding teams

• Perform post-deployment validation

• Identify and implement opportunities for improvement (escalating when necessary)

• Ability to support business travel if necessary

Qualifications

• 5+ years of experience in a Business Systems Analysis role or related role

• Bachelor’s degree in a related field is ideal

• Expertise in business systems analysis, project management, and the software development lifecycle (SDLC)

• Working knowledge of and experience with relational databases (SQL), querying data, and reading code

• Excellent analysis, critical thinking, and organizational skills

• Working knowledge of Microsoft Office suite of products

• Experience performing post-deployment validation

• Excellent written communication skills – documentation, flowcharts, & presentations

• Excellent verbal communication skills – business partners, senior executives, developers, & other cross-functional team members

• Ability to work independently & effectively in a fast-paced, results-oriented environment

• Experience w/ the Agile methodology

• Experience w/ Product Management/Development Tools (Jira, Azure/TFS, etc.)

• Experience w/ DevSecOps & Continuous Delivery/Improvement Requirements Business systems, Agile, SQL Queries, SDLC - Software Development Life Cycle Technology Doesn't Change the World, People Do.®

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