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Administrative Associate II

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Administrative Associate II

Salary

$31,200.00 - $49,340.00 Annually

Location

Nash County, NC

Job Type

Permanent Full-Time

Job Number

25-06443

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

05/19/2025

Closing Date

5/23/2025 11:59 PM Eastern

Job Class Title

Administrative Associate II

Position Number

60030041

Section

DMV Vehicle Services/Renewals, Titles & Plate Unit

Salary Grade

NC02

+ Description

+ Benefits

+ Questions

Description of Work

This is an anticipated Vacancy.

This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities.

This position is located in the Renewal, Titles and Plate Unit of the Vehicle Services Section. This unit and position provide service to customers in the registering and titling of their vehicles in North Carolina. This position must accurately examine, inspect property tax and renewal registration notices and other registration applications along with the corresponding payment to ensure appropriate information and fees are collected. The employee will calculate fees, some with multiple vehicles and if any incorrect information or fee is submitted, the employee must create correspondence to the customer to provide instructions and calculations needed to continue and expedite the processing of their request. This employee will update STARS for the purpose of creating, updating, and/or modifying registration records if requested changes from the customer. This position is responsible for operating and performing data entry via the Remittance Processor daily.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

•Experience using Microsoft Word, Excel, and Outlook.

•Experience in reviewing detailed documents and records for accuracy and authenticity.

•Experience explaining processes and procedures in accordance with General Statues or office policies and procedures.

•Experience in customer service, resolving customers issues, and communicating effectively both in oral and written form.

•Experience in using a 10-key calculator to compare and balance transactions.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

Supplemental and Contact Information

Sharon Ashe 919 615 7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

+ Yes

+ No

02

Which of the following best describes your level of experience using Microsoft Word, Excel, and Outlook?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

03

Explain how you have experience using Microsoft Word, Excel, and Outlook.

04

Which of the following best describes your level of experience reviewing detailed documents and records for accuracy and authenticity?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

05

Explain how you have experience reviewing detailed documents and records for accuracy and authenticity.

06

Which of the following best describes your level of experience explaining processes and procedures in accordance with General Statutes or office policies and procedures?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

07

Explain how you have experience explaining processes and procedures in accordance with General Statutes or office policies and procedures.

08

Which of the following best describes your level of experience in customer service, resolving customers issues, and communicating effectively both in oral and written form?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

09

Explain how you have experience in customer service, resolving customers issues, and communicating effectively both in oral and written form.

10

Which of the following best describes your level of experience with using a 10-key calculator to compare and balance transactions?

+ None

+ Less than 1 Year

+ 1-2 Years

+ 2-3 Years

+ 3 or More Years

11

Explain how you have experience using a 10-key calculator to compare and balance transactions.

Required Question

Employer

State of North Carolina

Website

http://www.ncdot.gov/

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