• Sr. Help Desk Technician

    Robert Half Technology (San Diego, CA)


    Description

    Overview:

    We are seeking a highly skilled and customer-focused Senior Help Desk Technician for a contract opportunity in San Diego, CA. In this role, you will act as the first line of support for technical issues, ensuring seamless IT operations for end-users across the organization. The ideal candidate will have extensive experience with troubleshooting hardware, software, and network-related issues and demonstrate strong communication skills to provide exceptional customer service in a fast-paced environment.

    Key Responsibilities:

    + Provide Tier 2/3 technical support for end-users, assisting with hardware, software, and network-related troubleshooting.

    + Manage and prioritize incoming help desk tickets to resolve issues in a timely and professional manner.

    + Install, configure, and maintain desktop hardware, including laptops, printers, mobile devices, and other peripherals.

    + Administer and support software applications, operating systems, and enterprise tools such as Microsoft Office 365.

    + Resolve network connectivity issues, including Wi-Fi and VPN configurations, and collaborate with network teams for complex network-related problems.

    + Guide and mentor junior help desk staff, offering technical assistance and training as needed.

    + Maintain technical documentation, including knowledge base articles, troubleshooting steps, and departmental workflows.

    + Collaborate with cross-functional IT teams to identify and implement process improvements.

    + Ensure compliance with IT security protocols, including managing user accounts, permissions, and maintaining data integrity.

    + Assist with IT asset inventory management and ensure proper tracking of hardware and software resources.

    Requirements

    Required Skills and Qualifications:

    + Proven experience as a Help Desk Technician or in a similar technical support role, with at least 4–5 years of experience in Tier 2/3 support.

    + Strong knowledge of Windows, macOS, and/or Linux operating systems, as well as experience managing Active Directory and Group Policies.

    + Familiarity with enterprise tools such as Office 365, Outlook, remote desktop solutions, and ticketing systems (e.g., ServiceNow, Freshdesk, or Jira).

    + Expertise in troubleshooting hardware, software, and networking issues, including the use of diagnostic tools.

    + Knowledge of ITIL framework and service management best practices.

    + Excellent communication skills, including the ability to explain technical concepts to non-technical users effectively.

    + Ability to handle multiple tasks and prioritize effectively in a deadline-driven environment.

    Preferred Qualifications:

    + Certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications (e.g., MCP, MCSA).

    + Experience working in a mid-to-large-scale enterprise environment.

    + Familiarity with cloud platforms (e.g., Azure, AWS).

    + Experience supporting VoIP phones and video conferencing tools (e.g., Zoom, Microsoft Teams).

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

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