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Position Title:Financial Aid Advisor III - Team Supervisor

Job Group:Professional & Scientific

Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience

Preferred Qualifications:Experience managing or providing direct oversight to staff.

Experience supervising, training or mentoring other staff in a financial aid or student services setting.

Experience designing, delivering, or administering financial wellness initiatives, student loan counseling, or default prevention strategies.

Familiarity with administering aid for students participating in study abroad or National Student Exchange (NSE) programs.

Experience using financial aid software such as Workday, DocFinity, Banner, ELM, or iLink.

Experience presenting to groups of people.

Job Description:

Are you passionate about helping students achieve their academic goals while promoting financial wellness? As a Financial Aid Advisor III at Iowa State University, you will play a key leadership role in guiding students and families through the financial aid process. This position offers the opportunity to support students one-on-one, lead financial literacy initiatives, and supervise key programs within the Office of Student Financial Aid. If you are energized by student success, education, and team collaboration, this role offers a fulfilling and impactful career path right in the heart of campus.

Key Responsibilities:

+ Advise students and families on financial aid processes, options, and eligibility for federal, state, institutional, and private aid.

+ Lead financial literacy initiatives, including one-on-one advising sessions and group presentations that empower students to make informed financial decisions.

+ Supervise and support a team of Financial Aid Advisors, providing guidance and ensuring quality service delivery.

+ Oversee the administration of private loan processing and serve as a primary contact for external lenders and loan platforms (e.g., ELM, iLink).

+ Manage financial aid processes related to study abroad and the National Student Exchange (NSE) program.

+ Support outreach by participating in university resource fairs, high school events, and prospective student programming.

+ Administer the university’s default management and financial literacy programming through the Office of Student Financial Success.

+ Review and process professional judgment appeals, including special condition reviews, dependency overrides, and satisfactory academic progress appeals.

About the Office of Student Financial Aid:

The Office of Student Financial Aid at Iowa State University is committed to empowering over 85% of undergraduate students through the administration of more than $400 million in financial assistance annually. As a unit within the Division of Academic Affairs, our team helps students and their families understand, apply for, and manage financial aid throughout their academic journey. We are driven by values of student success, innovation, collaboration, and respect. Our supportive work environment emphasizes personal and professional growth, with opportunities for training, development, and meaningful contributions to the university’s mission. Join us in making college more accessible and affordable for Iowa State students.

Example of Duties

• Assists students and families by making recommendations, interpreting regulations, and reviewing petitions.

• Counsels students and families regarding financial aid, including eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning.

• Provides status updates regarding eligibility, scholarships, and applications.

• Provides specialized support for a financial aid area.

• Analyzes data, compiles reports and applies judgement.

• Evaluates individual circumstances and documentation and makes adjustments or exceptions based on judgment.

• Prepares and gives presentations related to financial aid and related topics.

• May supervise employees.

Level Guidelines• Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals• Applies senior-level professional knowledge and expertise to work requiring greater latitude• Solves moderately complex problems and regularly exercises judgment to determine appropriate action• Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices• Responds to complicated inquiries, provides training, and provides direction to lower-level staff• May provide supervision to one to two other staff (i.e., leads a small work team)• May lead projects for which well-defined practices and procedures may not exist• Provides guidance to students

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Grade:PS808

Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email [email protected] or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.

Original Posting Date: May 19, 2025

Posting Close Date:June 1, 2025

Job Requisition Number:R17042

By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.

Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email [email protected] .

If you have questions about the application process please email [email protected] or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email [email protected] or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .

General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.