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International Customer Service Rep III - Fenton, MO

Date: May 20, 2025

Company: Hubbell Incorporated

Job Overview

In this role you will build and maintain relationships with our international customer base and intercompany partners. You will organize and prepare commercial and technical proposals, provide pre and post purchase support, and review and manage customer orders. Key responsibilities include: technical service, price quotation, commercial terms management, export documentation management, and providing support to various teams and customers for product needs. You will be the first point of contact for customers and ensure timely and successful delivery of our solutions according to customer needs and objectives. In addition, you will research and resolve accounts receivable issues related to returns, credits, warranties, and order holds.

A Day In The Life

+ Own a set of international accounts or territories with the objective or providing outstanding customer service and working to actively increase business in the regions.

+ Review quotation requests promptly and secure competitive feedback.

+ Organize and review all bids with special, non-standard, requirements and negotiate suitable and agreeable terms and properly modified products.

+ Work as a liaison between engineering, marketing, field sales, and our customers regarding product requirements, applications, and issues.

+ Prepare export documentation for timely shipments.

+ Develop an in depth understanding of Hubbell product offerings and ensure offers are aligned with customer requirements.

+ Develop close, cooperative, relationships with our customer base as well as internal process functions.

+ Review and organize international intercompany requests and orders to ensure that we are properly supporting the other locations. ]

+ Order management from entry, through potential issues, delivery, and post-purchase support.

What will help you thrive in this role?

BA/BS in Business or Marketing related fields or 1-3yrs customer service or sales experience is preferred. We are looking for skillsets in the following areas:

+ SAP or other ERP experience

+ Customer order management

+ Technical Selling skills

+ Commercial risk assessment

+ Strong communication

+ Business analytics

+ Price Negotiation

+ Technical aptitude

+ Self-Defined goals

+ Critical problem solving skills

+ Multi-lingual a huge plus

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.