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Senior Landside Agent - Hobby

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Senior Landside Agent - Hobby

Salary

$1,851.20 - $2,228.80 Biweekly

Location

7800 Airport Blvd.

Job Type

Full Time

Job Number

36649

Department

Houston Airport System

Opening Date

05/20/2025

Closing Date

6/3/2025 11:59 PM Central

+ Description

+ Benefits

+ Questions

POSITION OVERVIEW

Applications accepted from: All Persons interested including probationary employees

Division/Section : Operations / Landside Operations, William P. Hobby Airport (HOU)

Workdays & Hours* : Shift work, rotating schedule, weekend/holidays - subject to change

Purpose of Division

The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside Operations, Security, Airport Badging Offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration (TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA), and other agencies ensuring the highest level of safety and security for our customers.

Description of Duties/Essential Functions of the Position

The Senior Landside Agent maintains a safe and efficient airport environment for passengers and personnel through landside road inspections, regulatory investigations, and responding to airport incidents. The Senior Landside Agent will provide support to security incidents and will assist with activities by acting in a lead capacity to Landside Agents for enforcement of safety, security, and airport rules/regulations, to ensure a seamless flow of passenger and vehicle movement.

A Senior Landside Agent performs tasks in a proactive manner and responds to all incidents with purpose. Senior Landside Agents must remain flexible with their shift schedule and work assignments; responsible for performing a variety of Landside Operations tasks including but not limited to; incident response, terminal/landside inspections, traffic management, and ground transportation regulatory inspections. This position builds long term relationships with tenants and airport guests based on trust and commitment, while anticipating the needs of guests and keeping customer retention at the forefront. In addition, the Senior Landside Agent strives to improve processing for pick-up and drop-off at William P. Hobby Airport, by focusing on Landside Operations tasks. Senior Landside Agents have a full understanding of tasks that are assigned for completion, identifying and correcting minor discrepancies, and resolving conflicts to the benefit of all parties involved. A Senior Landside Agent must work well with coworkers to ensure Landside Operations is successful in all areas of responsibility.

Other Responsibilities May Include but Are Not Limited To:

+ Inspect airport perimeter, roads, and tenant facilities. Prepares inspection and investigation reports. Reports to management unsafe conditions, policy, and procedure violations, and takes corrective action as needed.

+ Reports to management tenant activities not in compliance with airport leases, contracts, standards, policies, and procedures.

+ Inspects commercial vehicles and enforces compliance of applicable regulations. Issues citations and initiates vehicle towing.

+ Acts as an Operations field liaison during emergencies. Supports operational activities and maintains order during emergencies, follows the Airport Emergency Plan and other airport rules and regulations.

+ Follows the Airport Security Plan. Supports security activities and maintains reports of all incidents requiring Landside Operations.

+ Perform traffic and curbside management duties and enforces parking regulations.

+ Assist in the training of Landside Agents and may assume the role of an Airport Operations Supervisor-Landside.

+ Contributes to the team by performing other duties as assigned.

Must possess a valid Texas driver's license. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances while working at the airport.

WORKING CONDITIONS

The position occasionally requires stooping or bending. Occasional light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required. Expect to work in various uncomfortable climates: being outside during inclement weather. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Walking and standing for extended periods. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated movements on a patterned response space within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a bachelor's degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

EXPERIENCE REQUIREMENTS

Two years of experience in airport operations, airport security, airport safety and/or any other customer service related field is required.

Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.

LICENSE REQUIREMENTS

Requires a valid Class C Texas Driver's license and compliance with COH policies on driving.

PREFERENCES

PREFERENCES:

Preference will be given to applicants with two years or more of experience in aviation operations, (airports, airline, air traffic control, or military). Consideration will be given to applicants with directly related experience in a stressful environment, airport operations, law enforcement, security, military, emergency management, customer service, and administrative skills within an aviation setting. Knowledge in administrative regulatory/statutory guidelines in a large hub airport setting a plus. Excellent customer service skills are highly desirable. Candidates with the ability to effectively communicate verbally and in writing is a plus. Proficient in Microsoft Office Suite. Use of a two-way radio, creating and maintaining of electronic reports is highly desired.

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for; such persons are among the most qualified candidates for the position and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION/YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 17

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classificatio n.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858

If you need special services or accommodations, call 281-233-1886 (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

+ Medical

+ Dental

+ Vision

+ Wellness

+ Supplemental Insurance

+ Life insurance

+ Long-term disability

+ Retirement pension

+ 457 deferred compensation plan

+ Employee Assistance Program

+ 10 days of vacation each year

+ 11 city holidays, plus one floating holiday

+ Compensable Sick Leave

+ Personal Leave

+ Flexible schedules

+ Hybrid-Telework for eligible positions

+ Professional development opportunities

+ Transportation/parking plan

+ Section 125 pretax deductions

+ Dependent Care Reimbursement Plan

+ Paid Prenatal, Parental and Infant Wellness Leaves

+ Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

+ Yes

+ No

02

Are you a Houston Airport System employee?

+ Yes

+ No

03

Do you have any relatives currently employed by the Houston Airport System?

04

Do you have a valid/current driver's license?

+ Yes

+ No

+ My license is presently restricted, suspended or revoked.

05

What is your highest level of education?

+ High School/GED

+ Associates

+ Bachelors

+ Masters

06

What is your degree concentration?

+ Airway Science

+ Aviation Management

+ Criminal Justice

+ Law Enforcement

+ Business

+ Other

+ No Degree

07

If selected other in question 6, detail your degree concentration.

08

How many years of experience in airport operations, airport security, airport safety and/or other related field do you possess?

+ Less than 2 years

+ 2 to less than 4 years

+ 4 to less than 6 years

+ 6 or more years of experience

+ I do not have any experience

09

The position requires that you be 100% flexible in terms of work schedule. Please indicate if you are available to work: Days, Evenings, Overnight, Rotating Shift, Weekends, and Holidays.

+ Yes

+ No

10

Please check all that you have "verifiable" work experience with. (Select All that Apply)

+ Writing daily and weekly activity reports.

+ Experience with administrative regulatory/statutory guidelines in a large hub setting.

+ Experience with implementing airport emergency plans, airport rules and regulations.

+ Experience in interfacing with the public.

+ Ability to create and maintain safety reports.

+ Experience in providing customer service.

+ No experience

11

Work setting experience; please check your "highest" level of proficiency in the Microsoft Office software

+ BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document and perform a search; format cells, rows, and columns; modify a database and insert data from another; application; create title and bullet slides; work with text, drawn objects, and drawing tools.

+ INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; run and record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify, and format charts; create basic Macros to automate forms and data entry; customize the appearance and functionality of reports; use hyperlinks and perform data integration.

+ ADVANCE MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand the notions of Visual Basic application programming; use advanced functions (Names, VLOOKUP, IF, IS); work with Pivot Tables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; use Visual Basic to create a public function or event procedures, or add general procedures in a form module; plan and examine an application, develop a distributed application design

+ No experience

12

Briefly tell us why this position is of interest to you. (See resume not acceptable) * required question

13

Explain how your experience makes you the ideal candidate for a Senior Landside Agent. (See resume is not acceptable )* required to answer this question

Required Question