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Job Title: Order Entry SpecialistJob Description

The Order Entry Specialist will be responsible for communicating across a diverse cross-section of customers and collaborating internally with departments such as Purchasing, Sales, Operations, Logistics, and Accounting. You will maintain close working relationships with warehouse and freight carrier contacts regarding customer orders, contributing positively to a team environment and providing backup support for other Customer Service Representatives when necessary. A key part of the role includes receiving and processing a high volume of incoming orders via telephone, email, and fax, inputting order details accurately into a complex business system (SAP), researching customer requests, and following up in a timely manner.

Responsibilities

+ Communicate with customers and internal departments to ensure smooth order processing.

+ Maintain close relationships with warehouse and freight contacts regarding customer orders.

+ Provide backup support for other Customer Service Representatives when necessary.

+ Receive and process high volume incoming orders via telephone, email, and fax.

+ Input order details accurately into a complex business system (SAP).

+ Respond to customer inquiries regarding product availability, shipping details, invoices, returns, literature requests, proof of deliveries, contract terms, order status, and sample requests.

+ Reconcile purchase order and order discrepancies in a timely manner.

+ Run and review daily reports and additional reports as requested.

+ Contribute to special projects as assigned.

+ Develop processes and procedures for job duties and compliance.

+ Collaborate with Account Managers on customer updates and inquiries.

+ Manage a consistent book of business, handling 200-250 customers at a given time.

Essential Skills

+ Minimum of 1-2 years of customer service experience with a professional phone demeanor.

+ High school diploma or equivalent required.

+ Proficiency in Microsoft Word and Excel, with SAP experience preferred.

+ Ability to perform basic Excel formulas (SUM, AVG, etc.).

+ Strong attention to detail, accuracy, and organizational skills.

+ Ability to handle a fast-paced, stressful environment; multitasking and problem-solving skills are essential.

+ Strong team player with excellent communication skills, both verbal and written.

Additional Skills & Qualifications

+ Proficiency in Microsoft Word and Excel.

+ SAP experience preferred.

Work Environment

This role is based in a corporate environment with individual cubicles. The Order Entry Specialist will interface with Product Managers and work from 9:00am to 6:00pm. The company offers a great environment and culture, with yearly bonus potential and merit-based pay increases upon permanent hire.

Pay and Benefits

The pay range for this position is $23.08 - $23.08/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dublin,OH.

Application Deadline

This position is anticipated to close on Jun 2, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.