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Job Description

Responsible for the clerical, communications and receptionist functions of a patient care unit, including functioning as an intermediary in providing for certain patient needs.

Qualifications

Collective bargaining unit: SEIU Local 144-MSQ-NonRN

Responsibilities

Acts as a receptionist, using effective public relations skills. Answers phone and intercom, screening and relaying calls as necessary; takes and delivers messages. Calls Team 7000 when directed. Greets and directs all arrivals to the unit visitors, staff, etc. Knows location of all patients in the unit. Locates physicians, technicians and others, placing page calls and/or direct calls to offices. Assists patients and/or visitors in locating other hospital departments. Assists in the direction and control of visitors: collects passes, interprets rules relative to number of visits and length of time of visit. Alert to presence of unauthorized persons and calls Security as needed.

Initiates and follows through on all transactions involving procedures to patients. Orders supplies and equipment from Support Services as necessary. Arranges for X-ray procedures; for obtaining and/or returning X-ray films. Makes necessary appointments for patient examinations in other departments during hospital stay and/or upon discharge (OPD, ECG, EEG, Physical Therapy, Radiotherapy, etc.).

Acts as an intermediary in providing for certain needs of the patient. Arranges for the delivery of newspapers of television at the request of patient (or family). Arranges for barber or beautician. Accepts phone messages for patients when room phone is inoperative. Accepts and delivers mail, packages and flowers for the patient. Makes out weekly Religious Service List and prepares lists of patients PRN for other religious services. Places calls for clergy as requested by the patient, the family or nurse in charge.

Maintains patient charts. Keeps an adequate supply of assembled charts. Provides for proper imprinting of all chart forms on current charts. Adds chart forms as needed. Keeps charts properly labeled in the chart rack. Adds reports to charts as received: Lab slips, X-ray reports, Report of operations, ECG, EEG, ETC. Maintains a supply of all chart forms in appropriate area of Nurses Station. Maintains the Order Book, Medication Books, Kardex, etc.

Provides for the safe and confidential handling of charts and records. Forwards all reports received after the departure of patient to the appropriate destination via interoffice mail.

Orders, receives, stores and maintains unit supplies. As directed by the nurse in charge, maintains order of storeroom: Receives, checks and stores supplies. Requisitions extra linen. Requisitions emergency or special equipment from central Supply. Checks quantities of supplies on hand against established quotas and arranges for return of any excess.

Assists in the provision of diets for all patients. Makes appropriate entries on Diet Change Form. Calls Dietary Department relative to any changes after Diet Form is collected, and notifies them of any shortages of food supplied.

Prepares and maintains such unit records as required. Assists in the preparation of time schedules: copies time sheets, makes appropriate entries on time sheet, as directed, maintains Time Request Book, record of holidays, vacation days and free days. Assists in the preparation of the 24-Hour Report. Enters all routine information: admissions, discharges, etc., Distributes and collects Private Duty Nurses' Reports. Keeps statistics as directed. Maintains Census-Condition Sheets. Initiates Incident and Accident Reports as directed. Completes and forwards daily Medication and Intravenous Charge Sheets.

Initiates and follows through on transactions regarding sending of specimens to laboratories. Prepares requisitions and labels for laboratory work. Receives and records telephone reports on emergency lab work. Traces lab specimens and reports. Places calls to technician for 'Stat' and emergency procedures.

Performs clerical duties relating to admission, discharge, transfer and death of patient. Admission of patient: Greets, escorts and introduces patient; Checks identity by comparing identification bracelet, imprint plate and admission/discharge sheet; Prepares clinical chart including Kardex; Notifies physician of arrival of patient; Enters name of patient on all unit records; Imprints addressograph tape with patient's ID card for chart holder.

Notifies appropriate departments of pending discharge of transfer. Calls Housekeeping when patient leaves unit; prepares chart for transfer or discharge making appropriate entries; removes name of patient form unit records. Records discharge or transfer on Census-Condition Sheet and 24-Hour Report; distributes the Consumer Satisfaction Survey; instructs the patient/significant others in regard to the Survey; Accompanies patient who is being discharged to the front door; Deposits discharge charts in designated area daily.

Has necessary forms ready (Death Certificate, Autopsy Permits, etc.). Carries out all clerical routines.

Initiates and follows through on transactions regarding supply, maintenance and repair of equipment. Reports need for repairs to Clinical Supervisor or Unit Manger as directed; Prepares repair slip, Calls Building Service and / Engineering. Prepares repair tags for equipment sent to Engineering for repair. Maintains inventory of standard equipment. Maintains records of equipment loaned to other areas and checks to be sure it is returned. Contacts Traffic and Information relative to repairs and/or supply wheelchairs and stretchers. Contacts appropriate persons for removal of such item of equipment as are no longer needed. Works closely with the Equipment Technician as appropriate.

Assists in the maintenance of a clean, neat, safe environment for staff and patients. Keeps the desk and office areas neat, clean and well supplied. Keeps bulletin board neat and up to date. Keeps Policy, Procedure and Reference Books current and in their proper place. Sends to Security any items left by patients with proper identification.

Arranges for transportation of patients from the units. Calls Patient Transportation to request transporter.

Assists in all clerical and receptionist activities on the nursing unit within the level of competence of the unit clerk role. Performs such tasks as are assigned by the nurse in charge.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $24.9557 - $27.1565 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.